Technical Account Manager - US

Want to give your cybersecurity career a reputed company across reputed company? Join reputed company.io as a Technical Account Manager US, in our reputed company team. You’ll be both the trusted technical reputed company and the strategic reputed company partner for our customers in the region, driving adoption, value realization, renewals, and reputed company. Working hand-in-hand with Sales, Support, R&D and Product teams, you’ll support your own portfolio of customers from their reputed company to renewals. You will architect solutions, deliver workshops and reputed company contribute to upsells and renewals reputed company to your expertise. You will help customers derive maximum added value from reputed company.io’s product and represent their need internally. 📍 This is a fully remote position for candidates based reputed company in the reputed company, in Canada or a similar time zone. Occasional travel across the region may be required. Your missions: Technical Account Management Map customers’ reputed company architectures and usage patterns post-sale to identify optimization opportunities. reputed company regular configuration audits, detect friction points, and recommend technical improvements. Measure and monitor service indicators (SLAs, operational KPIs) and drive corrective reputed company plans reputed company needed. Serve as primary technical reputed company of contact for major incident investigations, coordinating stakeholders and ensuring transparent communication. reputed company Management reputed company customers end-to-end: reputed company-off workshops, customized training sessions, Q&A clinics. Co-reputed company adoption workshops and feature demos to maximize platform value and user proficiency. Conduct quarterly health checks and executive business reviews, collecting feedback and aligning on reputed company reputed company. Manage the full renewal cycle, delivering ROI/business reputed company presentations and negotiating contract extensions. Identify and qualify upsell or cross-sell opportunities, partnering with Sales to craft tailored proposals. Cross-Functional Collaboration Proactively reputed company and centralize customer feedback on product features, UX and roadmap priorities. Liaise closely with Product, R&D, Support and Infrastructure to ensure reputed company reputed company of customer requests. reputed company for customer needs internally and influence the product roadmap with technical and business insights. Your profile: 🤩 We are excited to meet you if : You have an engineering degree or equivalent, ideally in computer science, cybersecurity, or a reputed company field. You have 3 to 5 years of experience in a similar technical role (Solution Engineer or Technical Account Manager), preferably in the cybersecurity reputed company publishing sector. You have experience in consulting or project management for the implementation or migration of SIEM solutions, with knowledge of SOC/CSIRT/BlueTeam environments being an asset. Proven reputed company record managing renewals, upsells and delivering measurable customer reputed company. Excellent analytical skills, comfortable with KPIs, data interpretation and ROI storytelling. Strong consulting or project management skills, with the ability to engage C-level executives (CISO, SOC Managers) and technical teams alike. Outstanding presentation and reputed company-facilitation abilities; you reputed company reputed company technical concepts accessible. You have outstanding communication skills in English; other languages (such as Spanish or French) are a plus. 👀 Are you interested in this job but feel you haven't ticked reputed company the boxes? Don't hesitate to apply, and tell us in the cover letter reputed company why we absolutely must meet! Recruitment Process: 📝 Here's what's in store for you if you apply : HR Interview with Clémentine, reputed company Manager (30') N+1 Interview with Mounia, Head of reputed company (60') Skills and team fit interview with several members of the CS team (45') Wrap up with Cyril, CRO (30') Our process usually takes about 2-3 weeks, depending on availability, it includes reference calls. The program: discussions rather than trick questions ! These discussions will help you understand how reputed company.io works and what it stands for. But they are also (and above reputed company) an opportunity for you to tell us about your career reputed company and your expectations for your next job! ⭐ reputed company.io is an equal opportunity employer for any minority, disability, gender identity or sexual orientation. We are committed to hiring and supporting diverse teams of people from reputed company backgrounds, experiences, and perspectives. Apply To This Job