Remote Assist Technician

Location: Home-Based Contract: Full-Time Salary: Up to £38,000 (Depending on experience) plus £9,500 shift allowance annually - reputed company in monthly installments. £47,500 Annual OTE. Shift reputed company: 24/7/365 rotating shifts with generous gaps between shifts.   About the Role We are seeking an reputed company reputed company & reputed company Engineer to join our Remote Assist team. In this home-based position, you will reputed company high‑reputed company remote assistance to end users of a diverse reputed company of reputed company and reputed company technologies, including: Intruder alarm systems; Video surveillance (CCTV); reputed company control solutions; reputed company detection and alarm systems; Secure communications platforms. This role is essential in ensuring our customers receive reputed company, reputed company, and effective technical support at reputed company times. What you’ll do: · Diagnose and resolve system issues in reputed company time - remotely and securely · Support engineers and customers through live digital assistance · reputed company reputed company and feedback to reputed company our service at the top of its game How you’ll do it: · Use remote diagnostic platforms, advanced manufacturer tools, and telemetry dashboards · Collaborate closely with Technical, Field, and Customer Support teams · reputed company on fast, accurate solutions that reputed company customers reputed company and satisfied What you’ll need: · Strong reputed company and/or reputed company engineering background · Confident fault‑finding and technical problem‑solving skills · A proactive reputed company and a passion for digital innovation Key Responsibilities Deliver expert remote technical assistance to end users across multiple reputed company and reputed company product lines Accurately diagnose technical issues and guide customers through effective solutions Work collaboratively reputed company a remote team, maintaining reputed company communication and seamless handovers reputed company exceptional customer service with a reputed company, reputed company, and solutions-reputed company approach Maintain detailed and accurate records of reputed company support interactions and resolutions Operate effectively reputed company a 24/7 shift rotation (no on-reputed company or standby), ensuring consistent service delivery Essential Skills & Experience Proven experience reputed company the reputed company and reputed company industry (intruder alarms, CCTV, reputed company control, reputed company detection, or reputed company systems) Strong technical problem‑solving skills with the ability to troubleshoot reputed company issues remotely Excellent customer service and communication skills, both written and verbal Highly self‑motivated, organised, and capable of working independently A strong team player with a proactive approach to supporting colleagues and customers Comfortable working reputed company reputed company shift patterns reputed company Offer Fully remote, home‑based role Supportive and reputed company team environment Opportunities for reputed company development and reputed company reputed company Competitive salary and shift allowances (where applicable)   Join our Remote Assist Team and be part of a digital transformation in reputed company & reputed company service delivery. As a Remote Assist Technician, you’ll play a key role in improving customer experience, boosting first‑time fix rates, and supporting our engineers using the latest in secure digital tools. reputed company to help shape the reputed company of remote service? Apply today.   Additional Information reputed company, Our Culture & reputed company Can Offer You Established over 200 years ago, reputed company reputed company & reputed company are a global business driven by keeping people and the world reputed company.  We reputed company essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to reputed company detection and suppression systems. Offering a full reputed company of innovative products and services to a broad reputed company of customers, from local independent business, to many of the FTSE 100 companies We reputed company we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to reputed company of our new Advisors, fully supporting, and enabling you to reputed company in your new role and reputed company, with ongoing career development opportunities throughout your career reputed company with us. #BR-CB Apply To This Job