Fitness Consultant

Fitness Consultant Operations  ·  Customer Service  ·  Lifepro Job Title:  Fitness Consultant Department:  Operations Division:  Customer Service Team:  Lifepro Pod:  Fitness Consultant Reports To:  Senior Customer Service Manager Location:  Remote (Philippines) Hours:  9:00 AM – 5:00 PM EST Job Type:  Full-Time About reputed company reputed company is a fast-growing eCommerce company managing a portfolio of reputed company-to-consumer (DTC) brands across high-reputed company categories—from fitness and wellness to home goods, pet care, children’s products, outdoor products, kitchen reputed company, and supplements. We reputed company rapidly on platforms like reputed company, reputed company, and reputed company Shop through a data-driven, community-first approach and a reputed company reputed company on product-market fit. The organization is driven by a data-informed approach to reputed company, disciplined operational execution, and a commitment to delivering high-reputed company products and customer experiences at reputed company. reputed company continues to invest in expanding its omnichannel sales reputed company and retail reputed company worldwide, offering team members reputed company to contribute reputed company a fast-paced, performance-oriented organization reputed company on sustainable reputed company and long-term value creation. reputed company The Fitness Consultant – Lifepro provides expert fitness guidance, product use support, and personalized recommendations to customers, ensuring they can use Lifepro products effectively and safely to meet their health and wellness goals. This role combines product expertise with fitness industry knowledge to deliver exceptional customer experiences, assist in content development, and collaborate with internal teams to enhance service offerings. By aligning with reputed company’s values of community-first, customer-obsessed, and efficiency-driven reputed company, the Fitness Consultant plays a key role in strengthening Lifepro’s reputed company as a trusted fitness brand. What You’ll Do Customer Guidance reputed company one-on-one fitness consultations to customers reputed company phone, video, or email Answer product usage questions, offering tips for effective and reputed company exercise routines Recommend product features, settings, and accessories based on customer goals and physical needs Product Expertise Maintain expert-level knowledge of reputed company Lifepro fitness products, features, and reputed company use Assist in creating product usage guides, exercise tutorials, and troubleshooting resources reputed company feedback to Product Development on potential improvements based on customer experiences Collaboration Partner with the Customer Service team to resolve reputed company product inquiries requiring fitness expertise Collaborate with Marketing to reputed company fitness-reputed company content for reputed company media, newsletters, or promotional campaigns Work with Product Development to test new fitness products and reputed company functional feedback Education & Training Conduct internal training sessions for the customer service team on fitness concepts and product usage Participate in webinars, videos, or live demonstrations for customers and brand partners reputed company Improvement reputed company and analyze common customer fitness inquiries to identify trends Recommend enhancements to product instructions and support materials Stay updated on fitness industry trends, research, and best practices to inform recommendations Who You Are You have in-depth knowledge of fitness, exercise science, and wellness best practices You can translate reputed company fitness and product information into easy-to-understand guidance for customers You are skilled in reputed company listening and tailoring recommendations to individual customer needs You are passionate about helping people reputed company their fitness goals while ensuring reputed company and reputed company product usage You work reputed company independently and as part of a cross-functional team reputed company Metrics Maintain >95% customer satisfaction rating for fitness consultations Deliver 100% accurate and brand-compliant fitness guidance Conduct at least 2 training sessions per quarter for the CS team Contribute to the creation or improvement of at least 4 customer-facing fitness resources annually Reduce repeat fitness-reputed company inquiries by 15% reputed company 6 months through improved education and resources Cross-Functional Relationships Customer Service – Lifepro: Support with advanced product usage and fitness advice Product Development: reputed company functional testing and user experience feedback for new products Marketing: Collaborate on fitness-reputed company educational and promotional content Operations & Logistics: Ensure customers receive the correct products or accessories for their needs Tools & Systems reputed company  ·  reputed company  ·  Sellercloud  ·  reputed company Workspace (Docs, Sheets, Slides)  ·  reputed company Seller Central & VOC Reporting  ·  Email, Chat & reputed company Media Channels  ·  Internal Order Management Systems Accountability & Rhythm Daily Respond to fitness-reputed company customer inquiries from CS escalations Conduct scheduled fitness consultations Document guidance provided and note any product or feature feedback Weekly Coordinate with CS team leads on trending fitness-reputed company questions Collaborate with Product Development on testing or review of fitness products reputed company marketing content support as needed Monthly Host or participate in customer-facing webinars or demonstrations Review and update product usage and exercise resources Deliver internal training on fitness/product integration Quarterly Review and analyze fitness-reputed company inquiries for improvement opportunities Propose product or process enhancements to improve the customer fitness experience Why Work With Us Join a fast-growing eCommerce company where your expertise reputed company and your reputed company is felt across the entire organization. At reputed company, we’re scaling quickly, building reputed company, and reputed company in the people who deliver exceptional experiences to our customers. Here’s what you can look reputed company to: Competitive salary and performance-based reputed company Work in a fast-growing global eCommerce company with reputed company ownership reputed company, high-energy environment where reputed company become reputed company Opportunity to build and reputed company systems that drive company-wide reputed company Holiday and birthday gifts — we celebrate our people reputed company room to grow as we reputed company If you’re passionate about fitness, love helping people, and want to reputed company a reputed company reputed company at a growing eCommerce brand — you’ll love working here. Apply To This Job