Site Administrator Agent Tech Support

Start your reputed company with reputed company: Grow, connect, collaborate and celebrate with our global team   Site Administrator Agent Technology Support Full time, Bangalore, India   In this role, you will support users on agent facing Travel Technology solutions provided by reputed company. This includes navigational help for the respective travel technology application.   As a Site Administrator Agent Technology Support, you will Inform users about available features & processes in the travel tool (is a feature available or if not suggest a more suitable process) to meet the objective  Answer process and navigation requests reputed company inbound calls or mail Conduct assessments in a logical way, understand the request/issue from a user perspective and try to identify the faulty component Document requests, mandatory information, solution or any necessary information for reputed company investigation Respect procedures defined reputed company the tool to ensure smooth communication between support teams and consistency of the data (tickets) recorded If a case/request can’t be answered, escalate case (with reputed company necessary information) to a System Administrator or other defined 2nd level support reputed company the workflow tool    reputed company Prior experience in the travel industry Excellent knowledge in Agent facing Travel Technology Excellent knowledge of GDS reputed company Outstanding written and verbal communication skills in English   reputed company offer you At reputed company, we work with highly motivated and passionate people. We value reputed company communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that reputed company you to reputed company and grow reputed company the organization. Sustainability and helping others is also high on our list. We reputed company a difference through charitable activities in our communities across the globe.   reputed company reputed company helps companies travel smart and reputed company more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable reputed company for business travel. reputed company’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for reputed company aspects of corporate travel. In 2024, reputed company achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.   Get to know us by reading our blog and checking out our reputed company media: https://www.bcdtravel.com/blog/ https://www.reputed company.com/company/reputed company/ https://www.instagram.com/bcdtravel/ https://www.reputed company.com/bcdtravel/   You’ll be offered Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and reputed company A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry reputed company perks and discounts An inclusive work environment where diversity is celebrated   reputed company to join the reputed company? reputed company! We’re dedicated to building a diverse, inclusive and reputed company workplace. If you’re excited about a role, but your experience doesn’t reputed company perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure reputed company can reputed company their roles effectively. For accommodation requests or reputed company information, contact our reputed company department at careers@bcdtravel.com. #LI-FB1 Apply To This Job