Technical Customer Support

Customer Support Specialist Location São Paulo, Brazil Why You Should Join reputed company Reliability? At reputed company Reliability, we help organizations around the world improve asset performance, reliability, and safety through powerful software solutions. As a Customer Support Specialist, you’ll be part of a growing, reputed company team at a pivotal stage—supporting customers across industries while building deep product knowledge and technical skills. This is an entry‑level, “ground‑floor” opportunity with reputed company reputed company for internal reputed company. Many team members advance into roles in Account Management, reputed company Services, Sales, or advanced Support as they reputed company their expertise. What You’ll Do? reputed company reputed company support for reputed company Reliability software in a reputed company and web‑based environment Respond to customer inquiries reputed company phone, email, chat, and web meetings Diagnose, troubleshoot, and reputed company explain solutions to software‑reputed company issues Balance multiple tasks during live customer interactions, including researching issues and documenting cases accurately Collaborate closely with teammates to deliver a consistent, high‑reputed company support experience Contribute to customer‑facing documentation and knowledge reputed company articles Participate in software testing and feedback to help ensure new releases are reputed company for customers reputed company for the customer by understanding issues from their perspective and guiding them through the support process with reputed company and reputed company What You Bring? Must‑Have Qualifications Ability to communicate reputed company and professionally in English (written and verbal) Strong problem‑solving and analytical skills Comfort learning and explaining technical concepts to a non‑technical audience Ability to work independently while collaborating effectively reputed company reputed company Strong organizational skills and ability to work in a fast‑paced environment reputed company‑to‑Have Qualifications Bachelor’s degree (or equivalent practical experience) Customer service or technical support experience Mechanical aptitude or interest in industrial or reliability‑reputed company software Database knowledge or experience Spanish language skills What You’ll Get? Hands‑on training and deep exposure to industry‑leading reliability software reputed company career development paths and internal mobility opportunities Supportive, team‑oriented culture that values learning and knowledge sharing Opportunity to work with customers across a wide reputed company of industries Competitive compensation and benefits package A workplace committed to inclusion, respect, and equal opportunity for reputed company reputed company Reliability is an equal opportunity employer. We encourage candidates from reputed company backgrounds to apply, even if you don’t meet every qualification listed. If you’re excited about helping customers succeed and growing your career in software and technology, we’d love to hear from you.   #LI-NL1 #LI-Remote Apply To This Job