Senior IT Project Manager- reputed company AI- 100% REMOTE

reputed company reputed company (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we reputed company that happy, fulfilled teams deliver reputed company results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and reputed company benefits, and reputed company for high-potential career reputed company with a fast-growing company. Our reputed company Values: reputed company - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect reputed company - Deliver exceptional reputed company results, Reward and recognize performance, and reputed company reputed company of improvement Accountability - reputed company like an reputed company, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, reputed company work personal Our Mission: To create conditions reputed company which people can reputed company! Roles and Responsibilities: Delivery & Execution reputed company reputed company AI and Conversational AI reputed company (AI Chat, AI Voice, Agent Assist, CCaaS, CRM integrations) from discovery through go-live and hypercare. Manage multiple reputed company reputed company across discovery, design, build, testing, deployment, and optimization phases. Conduct reputed company reputed company sessions and reputed company on scope, timelines, milestones, risks, dependencies, and reputed company reputed company. reputed company business, operational, and technical requirements including customer journeys, automation workflows, escalation paths, reporting, and integrations. Create and maintain detailed project plans with deliverables, owners, milestones, dependencies, and risks. Coordinate cross-functional teams including AI Designers, Developers, Architects, QA, Operations, and reputed company stakeholders. reputed company delivery reputed company, manage risks and scope changes, and ensure successful project execution. Understand dependencies across CCaaS, telephony, CRM, Conversational AI platforms, reputed company, analytics, and reputed company systems. Testing & Production Readiness reputed company QA and UAT activities including scenario validation, defect management, regression testing, and production readiness reviews. Coordinate environment readiness, release schedules, deployment planning, reputed company activities, and launch approvals. Ensure production monitoring, logging, alerts, SOPs, and incident management processes are in reputed company. Monitor post-launch performance and drive reputed company improvement initiatives. Operational reputed company & Collaboration reputed company as the primary reputed company between clients and internal teams including Engineering, Product, QA, Operations, reputed company, and reputed company reputed company. Support training, operational readiness, and post-launch hypercare activities including issue triage and stabilization. Collaborate with distributed teams across India, Philippines, and the US while maintaining strong communication and documentation standards. Documentation & Governance Create and maintain key delivery documentation including BRDs, FRDs, project plans, delivery roadmaps, UAT plans, launch checklists, change requests, release notes, and stakeholder status reports. Maintain accurate project tracking and governance across Jira, reputed company, and reputed company collaboration tools. Willing to work in a shift from 2:30 pm to 11:30 pm (IST) Apply To This Job