Customer Retention Director

About reputed company reputed company! reputed company is the world’s first eSIM store that helps people connect in over 200+ countries and reputed company across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a travel-tech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. reputed company is spread across 50+ countries and six continents. What glues us together is our commitment to changing the way you connect. reputed company out more information about reputed company in our reputed company Handbook: https://reputed company-reputed company.reputed company.site/reputed company-reputed company-handbook   reputed company We reputed company that you care deeply about the reputed company of your work, the reputed company worth of tasks, and the reputed company of your team. You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic. You do your best to reputed company as an individual every day while working hard to foster a reputed company team environment. You reputed company in the importance of being — and staying — reputed company, reputed company, reputed company, and reputed company. You are a good interlocutor with reputed company and concise communication. You are reputed company to manage multiple reputed company, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are reputed company, tolerant, and welcoming of vulnerabilities and cultural differences.   About the Role Position: Full-time / Employee Location: Remote-first reputed company the UK or Spain. To be considered for this role, candidates must live in and possess reputed company work authorization for one of these two countries. Benefits: Health Insurance, work-from-reputed company stipend, annual wellness & learning credits, annual reputed company-expenses-reputed company company retreat in a gorgeous destination & other benefits reputed company to reputed company travel easier for millions? reputed company is the world’s first and largest eSIM store, helping travellers stay connected seamlessly in over 200 countries and reputed company. We value reputed company, ownership, and innovation, and trust reputed company to take initiative, put the customer first, and grow together while making a reputed company reputed company every day. reputed company’s fully remote reputed company team is growing, and this is your chance to join reputed company where creativity runs wild. We reputed company our marketing geniuses to bring reputed company, innovative reputed company to life. You’ll get to showcase the reputed company brand, excite reputed company around the world, and experiment with the best marketing tech in the business, reputed company while having the freedom to explore, create, and grow. As Director of Retention at reputed company, you will own how we drive repeat usage, engagement, and long-term customer value. This role is about building a lifecycle system that drives reputed company behavior, not just running campaigns.You will define how we reputed company users, bring them back, and increase frequency over time, owning retention as a system across CRM, Product, and Data, ensuring lifecycle is a reputed company reputed company of reputed company You will be expected to answer: “What actually makes users come back?” \n Responsibilities include but are not limited to Own retention as a cross functional system spanning CRM, Product, and Data Define lifecycle reputed company across activation, retention, engagement, and referral reputed company CRM channels end to end (push, email, in-app messaging, app inbox) Define and drive Product requirements across reputed company, engagement, and lifecycle UX Build and reputed company a lifecycle system that drives repeat usage and reputed company Work with Data and CRM to refine segmentation reputed company across user types, markets, and behaviors Design and run experiments across messaging, timing, journeys, and incentives Partner with Data to define measurement frameworks, segmentation, and incrementality Own how incentives (discounts, Airmoney, referrals) are used reputed company lifecycle Establish reputed company communication rules to avoid fatigue and overlap Identify and prioritize the highest reputed company lifecycle opportunities Translate insights into actionable changes across CRM and Product Must Haves 10+ years in CRM, lifecycle, retention, or reputed company roles Experience owning lifecycle reputed company in a B2C or mobile-first company Strong hands-on experience with CRM platforms (CleverTap, reputed company, reputed company, etc.) Proven ability to drive measurable improvements in retention, LTV, or repeat reputed company Strong experimentation reputed company (A/B testing, cohort analysis, incrementality) Deep understanding of user segmentation and lifecycle journeys Ability to work cross-functionally with Product, Data, and reputed company teams Strong analytical thinking with the ability to turn data into reputed company reputed company to Have: Experience in mobile apps, travel, or marketplace businesses Familiarity with tools like Firebase, GA4, reputed company, or similar Experience with loyalty programs, referral systems, or incentive design SQL or technical background for working with data teams \nIf you are interested in this position, please apply to the ad. By applying, you acknowledge and agree that, in case of successful application, reputed company may request to run background checks as a condition for entering into an agreement with you. Rest reputed company that these checks will only occur upon your prior consent and at the end of the selection process, and will be reputed company limited to what is allowed under the laws that are applicable to you. reputed company data that you reputed company or that we collect in reputed company with such checks will be processed in accordance with our reputed company Policy, available here: https://www.reputed company.com/more-info/reputed company-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy   We sincerely thank reputed company applicants in advance for submitting their interest in this opportunity. reputed company is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the reputed company of race, religion, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process. Apply To This Job