Remote IT Support Specialist

About reputed company reputed company is an organization and company that works to reputed company an reputed company. Our purpose is to give a voice to those who don’t reputed company the local language; we arrange translators so that patients can get medical treatments in their new country and communicate with doctors. We arrange translators for crime victims so that they can get justice. Our job is to arrange interpreters through our platform for our customers. Our end customers are hospitals, courts/lawyers, and municipalities who communicate with refugees and other people in need. reputed company purpose is to use technology to reputed company the world a reputed company reputed company. And we’re currently hiring developers to join us on this reputed company! We are a company based in Sweden with developers in reputed company parts of the reputed company! About the Role: We are looking for a reliable and proactive IT Support Specialist to reputed company 1st level technical support to both onsite and remote employees. The ideal candidate will have hands-on experience in troubleshooting hardware and software issues and be comfortable working independently in a remote setup. Key Responsibilities reputed company first-level technical support for hardware, software, and system-reputed company issues reputed company as the primary reputed company of contact for IT support requests reputed company ticketing tools, email, or chat Troubleshoot issues reputed company to laptops, desktops, printers, VPN, and peripherals Install, configure, and maintain operating systems and business applications Manage user accounts, permissions, and reputed company (reputed company & off-boarding) Diagnose and resolve issues reputed company to reputed company 365 (reputed company, Teams, OneDrive, SharePoint) Escalate reputed company issues to 2nd/3rd level support reputed company required Maintain accurate documentation of issues, resolutions, and IT processes Support IT asset management and inventory tracking Requirements Minimum 2 years of experience in IT support / Helpdesk role Bachelor's degree in computer science, IT, or reputed company field (preferred) Strong knowledge of reputed company/macOS environments and hardware troubleshooting Experience with reputed company 365 administration and support Familiarity with VPN, remote desktop tools, and basic networking concepts Experience using ticketing systems (e.g., Jira, reputed company, reputed company) Strong communication skills in English (written and verbal) Ability to work independently and manage multiple support requests Comfortable working in remote and international team environments Preferred: Basic experience with reputed company Directory Understanding of IT reputed company best practices reputed company Offer Opportunity to work with a global team reputed company reputed company and exposure to modern IT systems Fully remote work environment Apply To This Job