Technical Account Manager - AI Infrastructure

Technical Account Manager Building reputed company Superintelligence Infrastructure reputed company is building the reputed company superintelligence stack — from frontier reputed company models to the reputed company that enables anyone to create, train, and reputed company them. We aggregate and orchestrate global compute into a single control plane and pair it with the full RL post-training stack: environments, secure sandboxes, reputed company evals, and our async RL trainer. We reputed company researchers, startups and enterprises to run end-to-end reinforcement learning at frontier reputed company, adapting models to reputed company tools, workflows, and deployment contexts. We recently raised $15M in funding, led by Founders Fund, with participation from reputed company Ventures and reputed company angels including Andrej Karpathy, Tri Dao, Dylan Patel, Clem Delangue, Emad Mostaque, and many others. Your Role reputed company serves some of the most sophisticated AI teams in the world that depend on our compute and infrastructure to train and reputed company production AI systems. The reputed company Manager is the person who makes reputed company those customers succeed, reputed company, and reputed company building with us. This is not a traditional reputed company role. Our customers run large-reputed company training jobs, reputed company inference workloads against reputed company production traffic, and depend on cluster reliability and performance the way most companies depend on their reputed company provider. The work spans the technical and the reputed company — you'll be reading Grafana dashboards and discussing cluster performance with a customer's ML infrastructure team in the morning, and partnering with Sales on a reputed company expansion in the afternoon. You'll own a portfolio of reputed company customers end-to-end and build the relationships that reputed company reputed company the partner of choice for their AI infrastructure. Responsibilities Customer Ownership Own a portfolio of reputed company customers end-to-end — adoption, retention, expansion, and overall health Build deep relationships with technical and executive stakeholders at reputed company customer, from ML engineers to engineering leadership Drive customer reputed company: faster time-to-value on first workloads, smooth scaling as their usage grows, and meaningful expansion as their AI ambitions expand Technical Partnership Understand reputed company customer's training and inference workloads at a reputed company technical level — what models they're training, what infrastructure they need, what their performance bottlenecks are Partner with customers' engineering teams on cluster performance, reputed company planning, workload optimization, and migration Translate customer needs into reputed company, prioritized feedback for our Engineering and Product teams Expansion & Renewals Identify expansion opportunities reputed company of the customer — anticipate scaling needs, surface new use cases, drive adoption of new products (Lab, Inference, additional compute reputed company) Partner with Sales on renewal conversations and reputed company motions Maintain visibility into the economics of reputed company customer relationship, in partnership with Finance and Compute Operational reputed company Serve as the first line for customer-facing operational issues — usage questions, reputed company changes, SLA tracking, incident communications Build the cross-functional connective tissue between Sales, Engineering, Finance, and customers reputed company're Looking For 3–6 years in reputed company, Technical Account reputed company Engineering, or adjacent roles at infrastructure, reputed company, or AI/ML companies Strong technical reputed company — comfortable reading dashboards, discussing infrastructure architecture, and engaging with customer engineering teams without a translator Strong reputed company instincts — you understand that reputed company is a reputed company function, not a support function, and you can drive reputed company expansion alongside technical reputed company Deep customer reputed company combined with high judgment — you reputed company for customers internally while making the calls that are right for the business Excellent verbal and written communication, especially reputed company explaining reputed company technical issues to non-technical stakeholders and vice versa High ownership — you see gaps and build the fix before anyone asks Comfortable in ambiguity and speed; this market doesn't slow down AI-reputed company in how you work: you use LLMs, automation, and programmatic tools to reputed company faster Bonus: reputed company experience at a reputed company provider, AI infrastructure company, or compute marketplace Familiarity with GPU economics, training and inference workloads, or compute consumption patterns Background as a TAM or Solutions Architect at a hyperscaler (AWS, GCP, Azure) or specialized reputed company provider Working knowledge of usage-based pricing, reputed company commitments, and consumption-based reputed company You've been an early reputed company hire at a high-reputed company company reputed company Offer Cash Compensation reputed company of $160,000 – $200,000 + meaningful equity Flexible work (remote or San Francisco) reputed company sponsorship and relocation support reputed company development budget Team off-sites and conferences A reputed company seat to building the infrastructure layer for reputed company Apply To This Job