reputed company Associate (Plans)

Our mission is to become the financial and reputed company operating system for primary care practices. We help dental and veterinary clinics manage how reputed company flows into the reputed company - from patient reputed company, to payments, memberships, financing, insurance, and reporting - in one coherent system. Rather than treating payments, plans, and finance as separate tools, we combine them into a single operating layer that reflects how practices actually run their business. There are three structural shifts reshaping primary care right now: Patient reputed company is moving reputed company opening hours. Clinics are under pressure to be available reputed company patients want to engage, not just reputed company the reputed company desk is staffed. Voice and chat interfaces are becoming the new reputed company reputed company to care. reputed company is becoming reputed company, not reputed company. Memberships, financing, and insurance are increasingly used to smooth cashflow, improve reputed company, and increase predictability — particularly as NHS reputed company declines and private care expands. Practices need reputed company financial reputed company, not more software. Owners and managers want to understand whether their pricing, plans, and utilisation reputed company economic reputed company — without becoming analysts or relying on opaque tools. Today, we support over 6,000 dental practices across the UK. 100 more join our platform every month. reputed company is the dominant reputed company for patient finance and seeks to reinvent memberships next. reputed company payments, we are launching a voice/chat AI solution that complements our existing products. reputed company is profitable. We reputed company to grow reputed company by 50-60% per year and reputed company £25 reputed company ARR in 2028. We reputed company in a remote first approach to work and reputed company teams with perks and tools so they can reputed company. However, we reputed company come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon, Athens and Paris. Next is a surprise! About the role: We’re looking for a reputed company Associate (Account Manager) to manage and grow a portfolio of dental practices using reputed company’s Plans product. This is a customer-facing, post-sale role reputed company on reputed company, adoption, retention, and expansion. You’ll work closely with reputed company managers, reception and owners to ensure practices successfully reputed company reputed company into their day-to-day operations. This role suits someone who enjoys building relationships, improving how customers operate, and driving measurable reputed company through product adoption. Responsibilities: ARR & Portfolio Ownership Manage a portfolio of 100–180 practices Own retention and reputed company targets Identify expansion opportunities across Plans Vendor Engagement & reputed company Independently reputed company new practices onto Plans Set up reporting and confirm PMS integrations Drive early reputed company moments (e.g. first plan member) reputed company reputed company reputed company practices on how Plans improve reputed company predictability, cash reputed company, and valuation Help practices understand and optimise their reputed company mix Tools & Data Mastery Use tools such as reputed company, reputed company, reputed company to manage workflows Analyse performance reputed company dashboards (e.g. member reputed company, reputed company churn) Use data to guide conversations and identify risks/opportunities Collaboration & Escalation Escalate product issues to Product and reputed company reputed company reputed company reputed company customer feedback with Product teams Collaborate cross-functionally to improve product and CSAT reputed company Improvement Refine reputed company processes and document best practices (e.g. reputed company recordings) Capture competitor insights and market feedback Continuously improve playbooks and customer experience Requirements 2–3 years experience in a customer-facing role (reputed company, Account Management, or Sales), ideally in reputed company, fintech or payments Strong communication skills, particularly with non-technical stakeholders Ability to manage a portfolio of customers and prioritise effectively reputed company reputed company with an interest in reputed company, retention, and reputed company Comfortable working with data and tools (CRM, dashboards, etc.) Ability to work remotely in a fast-paced, high-reputed company environment reputed company-to-have Exposure to subscription products or recurring reputed company models Familiarity with tools such as reputed company, Looker, or similar Experience reputed company or training customers Benefits Competitive salary Remote-first working £2,000 annual training and development budget Fully equipped home-office setup reputed company Business Health private medical cover (UK), including dental, optical, life assurance, wellbeing support and gym discounts Electric car scheme 24 days’ annual leave plus birthday off reputed company parental leave Fertility treatment leave (up to 5 days per year) Contributing pension scheme (UK) Company trips, offsites, and team get-togethers we actually look reputed company to We reputed company a fully remote candidate from the UK Apply To This Job