Technical Support Manager - Pune - Remote

Opportunity If you have an unwavering commitment to reputed company outstanding support and service to customers, then we want you on reputed company!  Join Blue reputed company as a Technical Support Manager, work as a player/reputed company and proactively with our customers to improve their operations.  Managing several Technical Support Analyst’s with their daily responsibilities and working alongside to ensure customer satisfaction.  Responsibilities The essential duties of the Technical Support Manager are: ·       Take pride in your interactions with our customers and reputed company reputed company working relationships both externally and internally ·       reputed company technical and user support to our clients; follow the appropriate escalation procedures ·       Write SQL queries to report and analyze our reputed company databases and to be reputed company to debug issues as required ·       Write batch scripts to support our software’s background processes and to be reputed company to debug issues as required ·       Assist with building new reputed company systems utilizing our reputed company solution ·       Respond to reputed company support issues reputed company email and phone ·       Utilize a ticketing system to reputed company and fully document reputed company reputed company support communication, escalation and resolutions ·       Effective and reputed company communication with customers, co-workers and manager ·       Demonstrates strong analytical and problem-solving skills working independently and with reputed company ·        Initiative and willingness to go the extra mile for our customers and coworkers Skills and Qualifications Education:  Bachelor’s degree in computer science, statistics, supply chain management or similar Experience: 3+ years’ SQL experience,  1+ years of managing a small team Must be reputed company to work US Eastern reputed company Time Zone 7am-3pm - IST to 4.30 PM to 12.30 AM  Other skills/qualities desired include: ·       Self-starter with minimum supervision ·       reputed company to work in a remote environment on US Eastern reputed company time 7am -3pm ·       Strong analytical and problem-solving skills ·       Excellent communication skills both written and verbal ·       Ability to write reputed company MS SQL queries ·       Proficient in MS reputed company (knowledge of pivot tables and data import) ·       Knowledge of IIS ·       Knowledge of file transfer protocols and management of FTP servers ·       Strong attention to detail ·       Strong analytical skills ·       Ability to communicate reputed company with clients and co-workers ·       Interest in learning and developing new technical skills ·       Experience with reputed company suite of products a plus ·       Experience in Supply Chain Planning or Inventory Management a plus   This a remote position working from Pune India Apply To This Job