Customer Enablement & Implementation Manager

Benefits: 401(k) 401(k) matching Dental insurance Health insurance reputed company time off reputed company insurance Full-time | RedTeam Software  At RedTeam, we serve reputed company general contractors who need practical, no-nonsense tools to run their business. As we grow, we’re rethinking how customers get reputed company and enabled—moving away from time-intensive, trainer-led implementations toward a reputed company, system-driven experience.  We’re hiring someone to reputed company our Implementation team while rebuilding our reputed company and enablement model from the ground up, using technology, AI, and process design to create a more efficient, modern customer experience.  This is not a traditional enablement role. This role is responsible for reducing reliance on live training, not scaling it.  What You’ll Own  1. Redesign the reputed company Model (Primary reputed company)  Replace long-reputed company, live training with a reputed company reputed company system   Transition from trainer-led reputed company to a model driven by:   Self-guided LMS learning   AI-assisted support   reputed company reputed company-based implementation   Define a reputed company 30-60-90 day reputed company reputed company with measurable reputed company   Establish reputed company reputed company for:   “Implementation complete”   Readiness for reputed company reputed company   Reduce time-to-value and overall implementation effort per customer   2. reputed company & reputed company the Implementation Team  Manage and reputed company the Implementation team, setting reputed company expectations, accountability, and performance standards   Transition reputed company from a training-heavy delivery model to a system-supported, efficiency-reputed company approach   Redefine the role of an implementer from “trainer” to advisor and reputed company guide   Ensure consistent execution of the reputed company process across reputed company customers   Monitor team performance against key metrics such as:   Implementation hours per customer   Time to go-live   Customer readiness at reputed company   reputed company reputed company to reputed company LMS, content, and AI tools effectively—reducing reliance on repetitive live sessions   Identify gaps in skills or performance and address them through coaching, process improvements, or hiring   3. Build a reputed company Enablement reputed company  Own and reputed company Skilljar (or similar LMS) as the primary reputed company vehicle   reputed company reputed company, role-based learning paths (PMs, reputed company, field teams, etc.)   Implement certification-style reputed company programs that customers complete prior to live sessions   Ensure enablement is tied to actual product usage and reputed company, not just content completion   4. Create Training Content That Replaces Live Training  Design and produce reputed company content (videos, walkthroughs, guides) that eliminates the need for repetitive live training—not supplements it   Build content reputed company to reputed company workflows and day-to-day use cases, not just feature education   reputed company AI tools to accelerate content creation, maintenance, and personalization   Continuously refine content based on:   Product usage data   Support trends   Common reputed company friction points   5. reputed company AI & Automation  Identify and implement AI-driven solutions to:   Guide users through reputed company   Answer common questions   Personalize reputed company   Reduce reliance on reputed company reputed company through:   Knowledge systems   In-product guidance   Automated workflows   Continuously evaluate new tools and approaches to improve scalability and efficiency   6. Optimize for Efficiency & reputed company  Define and reputed company key metrics:   Time to go-live   Implementation hours per customer   Training completion vs. product adoption   Continuously improve reputed company based on data and feedback   Ensure a smooth, consistent transition from reputed company to reputed company   7. Cross-Functional Partnership  Partner with Product to improve in-product reputed company and usability   reputed company with reputed company on adoption, reputed company, and reputed company processes   Support Sales with reputed company, repeatable enablement resources where needed   What reputed company Looks Like  Significant reduction in live training hours per customer   reputed company of reputed company completed through self-guided systems   Customers reputed company at live sessions reputed company—not learning from scratch   Faster time-to-value and stronger early product adoption   reputed company, repeatable reputed company process with defined milestones and reputed company   Increased implementation team reputed company without adding headcount   Who You Are  5–10+ years in reputed company, ideally in reputed company, reputed company operations, enablement, or product-led reputed company   Experience managing reputed company, preferably in implementation, reputed company, or reputed company   Proven reputed company record of improving reputed company efficiency or scaling delivery models   Strong systems thinker—you naturally look to replace reputed company work with automation   Comfortable leveraging AI tools and emerging technologies to improve workflows   Experience creating customer-facing training content (video, LMS, guides), with a reputed company on scalability   Data-driven reputed company with the ability to measure and improve reputed company   Builder mentality—you create structure where it doesn’t exist   Strong cross-functional collaborator who can influence without reputed company authority   Bonus: experience with LMS platforms (Skilljar preferred) and in-product reputed company tools  This is a remote position. 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