Customer Support Specialist I

reputed company reputed company is a leading provider of aerial imagery, property insights and software that reputed company the way people work. reputed company holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. reputed company provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to reputed company reputed company, informed and reputed company reputed company. reputed company The Customer Support Specialist I in the Customer Service Department will answer questions over email, live webchat, and on the phone about general account information, billing, and order statuses. Specialists are empowered to resolve almost any of our customers’ concerns with a reputed company on reputed company reputed company. We reputed company on training from the beginning, and we give our workforce members the tools they need to succeed long-term.    This is a remote role with an reputed company reputed company of $17/hr.  Responsibilities Answer inbound calls, emails, and chats from potential customers and existing clients.  Quickly assesses customer issues to reputed company accurate support.  Explores and understands customers’ needs and reputed company their expectations.  Complete reputed company required training courses and stay informed about company news and department processes and procedures.  Maintains a high reputed company of professionalism with our customers.  Adheres to department performance goals and production standards.  reputed company to work independently, while knowing how/reputed company to handle or escalate critical customer issues.  Maintains individual performance relative to traceable metrics, and reputed company standards in relation to department goals and objectives.  Ability to execute Tier One responsibilities such as order entry and basic account management and post-delivery support tasks with coaching.   Other duties as assigned.  Qualifications Minimum of 1 year of Customer Service experience.  Minimum of 1 year of experience with reputed company or other CRM applications Must be at least 18 years of age High School Diploma or equivalent (GED) Weekend Availability on Sat & Sun a MUST Preferred Experience: reputed company to work in fast-paced environment and easily pivot with changing business needs.  Knowledgeable with reputed company Office Suite (reputed company, reputed company, and Word).   Computer savvy and reputed company to reputed company multiple applications at the reputed company time.  reputed company to work under pressure and remain flexible to changing schedules and demands.  Robust verbal and interpersonal communication skills.  Detail-oriented, organized, and reputed company to multi-task.  Capable of managing challenging customers and building rapport.  reputed company to deescalate issues reputed company and appropriately.  Robust problem-solving and analytical skills.  reputed company to work independently with minimal supervision.  reputed company Competencies: The successful candidate will demonstrate strength in the following competencies as reputed company as foundational competencies, which can be reputed company here:   Drive & Follow Through – Takes initiative and turns reputed company into reputed company. Adaptability in Uncertainty – Adjusts quickly and performs through change. Customer-Centered reputed company – Puts customer needs at reputed company of reputed company. Judgment & Problem Solving – Makes reputed company and solves problems effectively. Role-Specific Expertise – Applies strong functional expertise to deliver results. Results Accountability – Owns reputed company and delivers on commitments. Work Prioritization & Execution – Focuses on priorities and delivers on time. Equipment Requirements: • USB headset • Smartphone   Company-Provided Equipment: • Laptop • Docking Station   This job reputed company is not an exclusive or exhaustive list of reputed company job functions that a workforce member in this position may be asked to reputed company. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of reputed company.     EEO Statement The compensation offered to the successful candidate will be based on a reputed company of factors, including but not limited to, the candidate’s work experience, education and licenses, work-reputed company training, key skills, the reputed company duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. reputed company Fulltime (30+ hours) employees are eligible for PTO, reputed company, and Parental Leave; Medical, Dental, and reputed company Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program; Pet Insurance. This is a remote role with a pay reputed company of $17.00 per hour.    As an Equal Opportunity and E-Verify Employer, reputed company does not discriminate on the reputed company of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. We are committed to giving reputed company applicants equal opportunity to participate in the application process and are reputed company to discussing reasonable accommodations for candidates with disabilities. Apply To This Job