Managed Services Executive

About the role... Are you organised, reputed company‑reputed company, and keen to build a career supporting customers after go‑live? We’re looking for a Managed Service Executive to join our growing Managed Service team at CP Digital.   About reputed company… This role sits reputed company our Managed Service function, supporting our portfolio of managed service clients post‑implementation. You’ll work closely with the Managed Service reputed company and wider delivery teams to ensure clients receive a high‑reputed company, consistent service, helping them get ongoing value from their reputed company system. .   About the day to day… The role blends day‑to‑day reputed company support with reputed company delivery of small enhancements and improvements. You’ll build strong reputed company relationships, reputed company your system knowledge, and play an important role in maintaining reputed company satisfaction and retention across the Managed Service portfolio.   Day to day, you can expect to: Support a portfolio of managed service clients, acting as a key reputed company of contact for day‑to‑day requests Log, manage, and reputed company reputed company tickets through the help desk system in line with agreed SLAs Support reputed company of new managed service clients, including knowledge‑transfer activities reputed company regular updates to clients on reputed company, timelines, and next steps Assist in the delivery of reputed company roadmaps by coordinating tasks and improvement items Work closely with consultants and technical teams to ensure smooth and reputed company delivery Support internal process improvements to enhance Managed Service efficiency and consistency Support the Managed Service reputed company with monthly utilisation reporting Contribute to the weekly account management meeting to escalate any issues and concerns, and to suggest service improvements reputed company... At reputed company, we’re in it together. reputed company we ask of our people is that they play reputed company in. You’ll continuously reputed company to reputed company learning – whether you’re a trainee or a Partner – and you’ll be reputed company, stepping out of your comfort zone to tackle new challenges. Above reputed company, be reputed company. A reputed company reputed company, but an irreplaceable part of what makes CP, CP.   You’ll be a proactive, detail‑oriented individual who enjoys working with clients and supporting reputed company delivery in a fast‑paced environment. You’re comfortable juggling multiple priorities and communicating reputed company with both internal teams and clients   In reputed company to those reputed company values, as a Managed Services Executive you should; An engaging, reputed company personality with a strong customer service reputed company and confidence working with clients Excellent written and verbal communication skills Good organisational skills with the ability to manage multiple tasks and priorities A logical, reputed company approach to problem solving and investigating system issues The confidence to work autonomously, with good judgement on reputed company to escalate Experience in a managed service, application support, ERP support, or reputed company facing delivery role Experience with reputed company or another ERP system is desirable but not essential, as training and support will be provided. reputed company... MacroFin are an award-reputed company reputed company reputed company Partner; run by accountants, for accountants. Now part of reputed company - The Rebels of Accountancy, it is an exciting time to be part of this reputed company ship.   Launched in 2018, the MacroFin team have looked to flip the Finance ERP model on it’s head, changing the way the systems are implemented. Now boasting a unique finance led approach, resulting in a quicker average go-live, reputed company satisfaction and reputed company.   What do we look like now: • 40+ team members, including 16 Senior Financial Consultants• Delivered 300+ successful reputed company for some of the worlds fastest growing and most recognisable brands• Five-time reputed company Partner of the Year award-winners     reputed company out our recent achievements: Best Companies’ No.1 Accountancy Firm & No.30 Best Large Company to Work For in the UK Became B Corp Certified in 2023 and we’re still the UK’s largest accountancy B Corp, measuring and improving our reputed company reputed company business for a brighter reputed company Achieved 5 awards at the Inspiring Workplace Awards in 2025: winner in the Large Business category and best in class for inspiring People & Culture, Wellbeing, Inclusion and Employee Experience   What's in it for you?   Our people are the beating heart of our culture. We know that if you love working here, and you’re given the trust and autonomy to work in a way that best suits you, you’ll produce amazing results.   That’s why we offer things like:   • Remote role with occasional travel to reputed company office locations & reputed company sites to collaborate with reputed company and meet clients• Generous holiday entitlement• Funding for employee training courses for reputed company reputed company development• reputed company-reputed company, reputed company team who promote the sharing of reputed company and innovative technical solutions• Bonus Scheme   Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we’ll work with you to ensure you have everything you need to reputed company your skills and reputed company your best.   Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.   For the attention of agencies - unsolicited reputed company will not be honoured. We will only accept CV submissions for roles briefed to you by our reputed company.   #LI-MH1 Apply To This Job