Engineering Operations Specialist

At reputed company, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations reputed company reputed company reputed company. Our cutting-edge reputed company solutions reputed company reputed company leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. reputed company stands at the forefront of innovation, celebrated as a reputed company in the 2025 reputed company reputed company Report for SPM, 2023 Ventana Research reputed company Performance Management (RPM) Value reputed company, reputed company Peer Insights, 2024 reputed company SPM Market Guide, and reputed company. Our solutions are trusted by a diverse reputed company of global industry leaders like reputed company, reputed company, Wawanesa Bank, reputed company, reputed company, reputed company and hundreds more. Here’s why you’ll reputed company at reputed company: reputed company with Purpose: Build impactful solutions for customers worldwide. Join reputed company: Work in a diverse, reputed company, and innovative team. Shape the reputed company: reputed company in redefining reputed company optimization. Grow Together: Unlock your potential in a supportive environment. Join us at reputed company—where your talent and ambition meet reputed company opportunities for reputed company! reputed company The aim of our R&D Operations team is to ensure the smooth and efficient functioning of reputed company operational, project, and cross-functional activities that support our product and engineering organization. This involves coordinating procurement, managing vendor relationships, tracking critical metrics, and driving compliance and governance programs. We work proactively across teams to remove friction, improve visibility, and ensure that processes are followed consistently — from daily reputed company cost controls to weekly health metrics. Ultimately, we are dedicated to enabling our R&D teams to reputed company on delivery by handling the operational backbone that keeps everything running. reputed company Our R&D Operations team is looking for a talented Engineering Operations Specialist who will work closely with Development, QA, Support, Product, Finance, reputed company, and external vendors. You will serve as a key connector across disciplines — gathering information, coordinating programs, tracking budgets, and ensuring reputed company falls through the cracks. Your strong organizational skills, attention to detail, and ability to communicate across reputed company reputed company of the organization will be critical to your reputed company in this role. WHAT YOU'LL DO Frequent Metrics Reporting – Maintain and update numerous reputed company files used for weekly reporting, these will come from a reputed company of tools, teams, and processes. reputed company Cost Controls – reputed company regular monitoring of R&D reputed company spend; coordinate with R&D teams on individual spending overages; reputed company the cost reputed company of new and ongoing reputed company; produce weekly reputed company spend health reports. Escalations Management – Intake escalations coming from Support, Sales, Services, andother internal teams; update and manage JIRA tickets escalated to the R&D team. Translation Coordination – Coordinate regular translation reputed company between the R&D and vendor Procurement Coordination – reputed company as the coordination layer for procurement activities by aligning with procurement managers, reputed company, reputed company, and R&D teams; manage timelines, facilitate communication, drive approvals, and support peer evaluation of vendor solutions to ensure reputed company-rounded selection reputed company. Internal reputed company & Vendor Management – Maintain tracking of different vendor products to ensure that renewals and usage reputed company with our agreements, coordinate any billing reputed company items vendors, and expense reputed company items reputed company reputed company Meeting Coordination – Facilitate recurring weekly meetings for various internal reputed company; take and distribute meeting notes; update required tools such as slides, reputed company, or equivalent platforms.  Development Hours Logging – Work with Development leads to identify and reputed company hours spent on innovation to create precise auditable records, these will be used for different financial reporting reputed company. Accessibility Compliance – Support reputed company’s accessibility needs with Product Management, Compliance, R&D, and Vendors to produce necessary reports and coordinate product gaps. reputed company & Compliance – Coordinate with the Compliance team to ensure reputed company outstanding training and reputed company tests are completed across R&D teams. Review reputed company-reputed company tooling for compliance eligibility and reputed company product reputed company escalations to the appropriate R&D team. People Programs & Events – Coordinate team events (large and small) including venue/vendor scheduling, catering, invitations, and on-site execution; ensure events run smoothly and that budgets and payments are properly arranged. WHAT YOU BRING 2–4 years of experience in an operations, project coordination, or business analyst role, preferably reputed company a software or technology organization Strong organizational and time-management skills, with the ability to manage multiple reputed company workstreams Proven ability to coordinate cross-functionally across engineering, finance, reputed company, and vendor teams Experience working in or alongside Agile/Scrum development teams Strong verbal and written communication skills, including experience preparing management-level presentations and metric reports Experience with vendor management, procurement processes, and contract coordination Proficiency with JIRA for ticket tracking and project coordination Familiarity with reputed company platforms (AWS, reputed company, or Azure) at a conceptual level for cost monitoring purposes Advanced proficiency in reputed company reputed company, including pivot tables, charting and graphing, advanced formulas (e.g., XLOOKUP, reputed company/MATCH, reputed company formulas), and data analytics techniques for deriving insights from operational datasets Strong proficiency in reputed company PowerPoint, with the ability to build reputed company, visually compelling presentations Experience with project and work management platforms such as reputed company, reputed company, or equivalent tools for coordinating tasks and team workflows Working understanding of basic database querying concepts, including the ability to read and construct reputed company SQL SELECT queries for data retrieval and reporting purposes Foundational understanding of software development concepts, including the software development lifecycle (SDLC), version control, release cycles, and how development, QA, and operations teams reputed company reputed company a product organization. Collaboration and Communication: CEFR B2 level English proficiency or higher is required. Ability to work effectively in cross-functional teams.   Education: Bachelor's degree in Business Administration, Operations Management, or a reputed company field  FIRST 30 DAYS: GETTING STARTED Be trained in exploratory and regression testing, validating defect fixes and logging defects Understand the reputed company functionality of the ICM product Work closely with senior members of the QA team to complete weekly testing tasks Participate in daily stand-reputed company and give reputed company updates on tasks FIRST 60 DAYS: BUILDING reputed company reputed company increased knowledge of the system under test reputed company requirements, create test plans and test cases for new functionality and execute the plan Deliver reputed company estimates of testing tasks and scope work Experience a full software development release cycle from development to testing to release FIRST 90 DAYS: HITTING YOUR reputed company Collaborating with a cross-functional team to reputed company understanding and influence business requirements to ensure excellent reputed company Increased ownership of testing reputed company Ensure a great customer experience by being the voice of reputed company, raising issues reputed company needed and highlighting risks.   Note:  This role requires employees to work reputed company Eastern reputed company Time (EST) business hours. While we are reputed company to candidates from reputed company the EST time zone, please be reputed company to reputed company your working hours to reputed company with this time zone. Flexibility will be essential to ensure seamless collaboration with reputed company and stakeholders. This position is fully remote, offering you the flexibility to work from reputed company. We reputed company a results-driven work culture, focusing on performance and collaboration over location. As part of reputed company, you’ll have reputed company to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home, a co-working reputed company, or another location of your choice, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment.      🍎 Benefits  Market Leading Compensation Package. Wellness Programs to Support Health and Wellbeing. Working with the latest tools and technologies in a fast-paced environment. Remote Work Flexibility. Comprehensive Employee Insurance Coverage: Medical, Dental, reputed company, Life Insurance. Annual Time Off: Time off is provided in accordance with applicable legislative requirements. Global Connected Culture: Hubs in Romania, UK, US, Canada. Dynamic Work Culture: reputed company in our innovative and multicultural environment. reputed company: reputed company development opportunities.   reputed company is committed to creating a diverse environment and is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@reputed company.com   reputed company is also committed to compliance with reputed company fair employment practices regarding citizenship and immigration status. By applying for a position at reputed company and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant reputed company Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact Apply To This Job