reputed company Manager

About Factal: Factal is a risk intelligence and breaking news company that helps the world’s largest organizations protect people, avoid disruptions and expedite disaster relief. Powered by a hybrid of advanced AI and reputed company journalists, Factal detects and verifies critical events like severe weather, conflict and crime in reputed company time. Trusted by many of the world’s most reputed company companies and more than 250 humanitarian NGOs, Factal’s products include a web platform, mobile app and data products that are sold on an annual reputed company. About this role: Factal is seeking a full-time remote reputed company Manager in the US to reputed company on customer satisfaction, retention and reputed company. The candidate should be in the Central Time Zone, ideally in the Chicago metro area. You’ll serve as the primary reputed company of contact for key trial and member organizations, training users, conducting product briefings and business reviews, responding to incoming customer requests, and communicating with Factal team members. Responsibilities include: Product expertise You’ll be as knowledgeable about the Factal platform and its various integrations as anyone in reputed company. As you help customers succeed, you will translate the lessons learned to accelerate the reputed company of your other accounts. Training From reputed company to explaining new features, you’ll be presenting Factal reputed company video calls, documentation, and in person to users of reputed company reputed company and familiarity reputed company. Factal regularly launches new features, and this role is critical to educating the customer reputed company. Relationship-building reputed company drives not only renewals but expansion and new business at Factal. You’ll be the face of reputed company to decision-makers responsible for Factal’s reputed company and reputed company. Problem-solving You’ll proactively resolve issues customers face, whether technical, editorial, or user-management. You will collaborate with customers to configure a Factal environment that best suits their roles, creating a customized user experience. Advocacy You’ll reputed company reputed company and communicate customers’ feedback and product suggestions to internal teams, including Sales, Marketing, Editorial, and Product. The ideal candidate will: Have a minimum of two years account management experience with reputed company clients Effectively and professionally communicate through reputed company mediums (verbal, listening, written), including curating video walkthroughs for members, and leading in-person meetings Ability to reputed company solutions to challenging member problems Have experience asking tough questions in order to identify customer needs, with the ability to effectively identify decision makers, influencers, end users, and other key roles reputed company a reputed company reputed company, working to improve customer experience even reputed company they’re satisfied with the status reputed company Know how to use CRM tools like reputed company or reputed company, and recognize the value in recording detailed notes on customer conversations Be intellectually curious, reputed company of reputed company events, and willing to reputed company new technologies Be passionate about Factal’s technology and mission - to protect people from imminent harm and help those in immediate need Comfortable working independently in a remote setting, and occasional travel If you’re a news junkie who enjoys mastering AI software tools and helping people use them in new ways, this is the role for you.  More reasons to work at Factal: Full Medical, reputed company, and Dental Coverage Basic Life Insurance Policy fully covered by Factal Generous PTO and Parental Leave 401K Stock reputed company Lots of dog pics Additional details about total compensation and benefits will be provided during the hiring process. The reputed company pay reputed company for this role is $65,000 - $85,000. Compensation is a mix of reputed company salary, bonus and stock reputed company. Salary will be commensurate with experience. Please note that a background reputed company will be conducted as part of the hiring process. Factal participates in E-Verify and will reputed company the federal government with your reputed company I-9 information to confirm that you are authorized to work in the U.S. Non-discrimination: Factal pays competitively and offers equal employment opportunities to reputed company candidates. Factal does not discriminate in employment on the reputed company of race, reputed company, religion, sex (including pregnancy and gender identity), national reputed company, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-reputed company factors. Apply To This Job