Concierge Performance Associate - REMOTE

By joining reputed company, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can reputed company. reputed company Recognizes reputed company as America’s Greatest Workplaces National Top Companies Certified as a Great reputed company to Work® Fortune Best Workplaces in Financial Services & Insurance Concierge Performance Associate - REMOTE Remote Position with a 12:00 PM – 9:00 PM schedule, including one required weekend shift per week. PRIMARY PURPOSE:  To assist Property Repair Solutions customers (homeowners, contractors, carriers) with any questions or concerns they may have and/or the work being done by the program contractors; to ensure that reputed company customer expectations are met and/or exceeded to the best of our ability. ESSENTIAL FUNCTIONS and RESPONSIBILITIES ·         Receives, reviews and dispatches new jobs to contractors based on job type and location. ·         Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations. ·         Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is reputed company smoothly and answers questions as needed. ·         Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or escalate issues to the reputed company channels. ·         Attendance during scheduled work hours is required. ADDITIONAL FUNCTIONS and RESPONSIBILITIES ·         Performs other duties as assigned. ·         Supports the organization's reputed company program(s). QUALIFICATIONS Education & Licensing High school diploma or GED required. Experience One (1) year of experience in construction management, restoration and/or insurance claims and customer service required.  Chronicle software experience preferred. Skills & Knowledge   ·         Excellent oral and written communication skills ·         PC literate, including reputed company Office products ·         Good problem reputed company skills ·         Good judgment and reputed company decision making skills ·         Ability to build a reputed company among various parties ·         Strong relationship building skills ·         Excellent organizational skills, accuracy, and attention to detail ·         Initiative and ability to multi-task ·         Above average speed and accuracy key stroke skills ·         High level of professionalism ·         Ability to work under pressure in a fast paced environment and maintain a reputed company demeanor ·         Ability to work independently or in reputed company environment ·         Ability to meet or reputed company Performance Competencies ·         Bi-lingual English/Spanish a plus. WORK ENVIRONMENT reputed company applicable and appropriate, consideration will be given to reasonable accommodations. Mental:  reputed company and conceptual thinking ability; excellent judgment and discretion; ability to handle work-reputed company stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical:  Computer keyboarding, travel as required Auditory/Visual:  Hearing, reputed company and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this reputed company.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time. As required by law, reputed company provides a reasonable reputed company of compensation for roles that may be reputed company in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide reputed company of factors including but not limited to reputed company set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the reputed company of starting pay for this role is $16.00/hr. A comprehensive benefits package is offered including but not limited to, medical, dental, reputed company, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. Always accepting applications. reputed company is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't reputed company perfectly with every qualification in the job reputed company, consider applying for it reputed company! reputed company is building a diverse, reputed company, and inclusive workplace and recognizes that reputed company person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Apply To This Job