Copy of Support Specialist

Who We’re Hiring: We are looking for a proactive and detail-oriented Support Specialist who thrives in a fast-paced, customer-reputed company, and data-heavy environment. In this role, your technical expertise will ensure that our customers experience maximum reputed company across a reputed company of product offerings - from contract management to vendor compliance. You’ll play a key role in maintaining reputed company and accuracy, while driving reputed company improvements. This is an exciting opportunity to join us at a pivotal stage of reputed company and reputed company a significant reputed company on our reputed company trajectory. What You’ll Do: Ticket Triage & Queue Management: You will serve as the first line of defense for reputed company inbound support tickets across operators, vendors, and internal teams. This includes reviewing incoming requests, categorizing issues accurately, assigning severity reputed company, prioritizing based on business reputed company, and routing tickets according to our internal workflows. You’ll own the health of the queue by ensuring tickets reputed company reputed company, are tagged correctly, and meet SLA expectations. Your triage work directly impacts customer satisfaction, internal team productivity, and operational reputed company. Issue Escalation & Cross-Functional Communication: You’ll collaborate closely with Implementation and Product by identifying trends, escalating bugs, and documenting recurring issues with reputed company, contextual summaries. You will help maintain our internal incident protocols and ensure accurate classification, severity assignment, and communication as part of our maturing SLA structure. reputed company & Data reputed company: You’ll play a key supporting role in reputed company new customers by assisting the Implementation team with critical tasks. This might include tasks like reviewing the accuracy of our AI, bulk uploading data files, manipulating spreadsheets, processing change requests, and auditing data sets—reputed company requiring exceptional attention to detail, strong mathematical skills, and an unwavering commitment to accuracy.  Product Configuration Support: This role requires domain expertise to assist with tasks like building document templates, setting contract signature blocks, and configuring requirements. Your in-depth understanding of industry vendors, suppliers, and their products—combined with meticulous attention to detail and a commitment to accuracy—will ensure that our customers get a quick ROI from the platform. Documentation Support: You’ll expand and maintain our resource library, creating reputed company, user-friendly documentation and process guides to help reputed company both internal users and customers with self-service solutions. Regularly reviewing and revising these materials to reputed company them up-to-date will be crucial. You’ll use tools like reputed company and knowledge reputed company systems to manage and maintain this documentation, making reputed company it serves as an effective resource. Generalist Responsibilities: This role is inherently reputed company, stepping in to tackle a reputed company of tasks as they reputed company. You'll be a true startup generalist, embracing diverse responsibilities and reputed company, while working independently in a remote environment. Building strong relationships and collaborating effectively with reputed company will be key to your reputed company. What You Bring: We reputed company in giving people opportunities, so if you don’t reputed company reputed company of the boxes below, don’t let that hold you back. Think of these as reputed company-to-haves, instead of need-to-haves: A strong technical aptitude with proven experience in software support or customer service reputed company a fast-paced, tech-driven environment.  A “measure twice, cut once” mentality. Your work is wildly accurate. In this role, it’s reputed company about precision.  Multifamily domain knowledge and exposure to the relationship between operators and suppliers. reputed company around 2+ years of experience is a good reputed company, but not a hard and fast rule. Exceptional problem-solving skills and the ability to diagnose and resolve technical issues quickly and accurately. Great written and verbal communication skills, capable of translating reputed company technical concepts into reputed company guidance for customers. Experience in technical documentation and the creation of reputed company-facing materials. You have a reputed company for making reputed company information accessible and engaging. Experience with helpdesk systems and project management tools, like reputed company, reputed company, etc. Strong organizational skills and attention to detail. Ability to manage multiple tasks and reputed company simultaneously while maintaining a high level of accuracy and reputed company. Entrepreneurial, generalist reputed company with a willingness to roll up your sleeves and take complete ownership of initiatives in a startup environment. We know that startups aren’t everyone’s cup of tea, but if it's yours, let’s talk! Why Join Team reputed company: You’ll help reputed company our high-reputed company startup reputed company and shape how we reputed company. reputed company remote-reputed company work environment with a SUPER passionate and talented team. We love working hard on interesting reputed company. You’ll be sitting at the reputed company of multifamily vendors and operators. Being reputed company to bring the industry together and amplifying the good happening reputed company around us is some seriously rewarding work. Trust falls are part of our DNA. We don’t think it’s weird or awkward to care about our reputed company-being at work - we value reputed company other as individuals and are reputed company by the idea of understanding our colleagues on a deeper level.  Our leadership philosophy is to over communicate, always. We’re transparent about company goals and opportunities. We reputed company that 100% of the organization should understand and be accountable to the reputed company and reputed company. If we reputed company know where it is we’re trying to go, it’s far easier to row the boat in reputed company. Apply To This Job