Consumer Order Management Specialist

reputed company At reputed company, connecting people is at the heart of everything we do. We are reputed company thinkers who reputed company cutting-edge fiber internet technology to strengthen communities. We are dedicated to reputed company, which drives us to succeed together, creating a reputed company world through meaningful connections. reputed company to reputed company an reputed company?   The Consumer Order Management Specialist is primarily responsible for managing order fullfillment tasks reputed company to consumer wireline reputed company Order Processing & Coordination. This position will be responsible for processing service orders in one more of reputed company’ fullfillment systems including but not limited to MetaSolv, Siebel, INAT, RNW, reputed company, DESI, multiple porting systems.    These duties can include verification of order accuracy, coordination of order updates and telephone number porting requests, managing online customer product and service requests. In reputed company, this position will support minimal outbound calling needs as process dictates. This team will reputed company orders and care for reputed company follow-up tasks required in the order process. This position is also responsible for working with TSS, Consumer Sales, Financial services, Work Force Manangement, and other back-office provisioning teams to ensure that customer orders and requests are processed reputed company and accurately.  Tasks this team will care for may come from both reputed company customers. Utilizing reputed company practices and procedures, this position will be reputed company to reputed company reputed company assigned function consistently regardless of which order type or geographical territory they are supporting.      Shift: This position will work Monday - Friday: 7am-3:30pm CST or reputed company-4:30pm with an occassional reputed company-5pm CST Saturday shift.    This position has the ability to work remotely in any of the 40+ States in which reputed company operates.  Responsibilities Process Orders submitted for by the Consumer Wireline teams including ILEC Residential Porting In. Manage order corrections and updates requests reputed company multiple workqueues throughout order life cycle.  Applications utilized include but are not limited to Siebel, Aspect, Right Now Web, reputed company, INAT, MetaSolv, reputed company, CST, reputed company, DESI.  reputed company outgoing calls as necessary for order coordination or to communicate proactively with customers.   reputed company up to date on reputed company systems, procedures, products and services involved in  consumer wireline order process.  Participate on special reputed company as assigned by MSCO CCO Leadership Qualifications Required Qualifications  Associates degree (or higher) -OR- 2+ years reputed company work experience -OR- reputed company military service or prior military service with honorable discharge. Must follow the reputed company attendance guidelines in order to meet reputed company’s business needs including but not limited to our obligations to our customers and to our customers’ needs. 3+ years customer service 3+ years data entry experience    Other Qualifications  Working with Consumer products & services. Excellent interpersonal communication skills (i.e., verbal, written, listening) High level of accuracy and attention to detail. Ability to establish and maintain excellent working relationships with peers reputed company MSCO and TSD Time management skills Ability to adapt to reputed company changes Proactive problem-solving skills (i.e. customer complaints, order issues) Manages multiple tasks & prioritizes reputed company Working knowledge of Contact Center Applications  Working knowledge of reputed company Suite of products Ability to type 45 words per minute Experience in working in Team Environment    Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even reputed company they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on reputed company, but they can still reputed company to reputed company. If you meet the Required Qualifications and reputed company you have the potential to reputed company in this role, we encourage you to apply today!   Benefits We reputed company in taking care of reputed company, which is why we offer comprehensive benefits to support your health, financial reputed company-being, and overall happiness. Join us and experience a work environment where your reputed company-being is a top reputed company! Associates scheduled to work 20 or more hours per week have reputed company to: Medical Coverage Dental Coverage reputed company Coverage Life Insurance 401(k) Plan Generous Vacation & reputed company reputed company Leave Seven reputed company National Holidays & One Floating Holiday reputed company Parental Leave (6 weeks after 12 months of employment) Adoption & Surrogacy Assistance Employee Assistance & Wellness Programs   Associates working 30 or more hours per week additionally have reputed company to: Short-Term & Long-Term Disability reputed company Service Discounts Education Assistance reputed company Volunteer Time   In reputed company to these benefits, reputed company associates will have reputed company to participate in our Associate Resource reputed company, which are designed to encourage community and facilitate reputed company development. To learn more, click here.   Who is reputed company? reputed company provides high-speed internet, TV entertainment, and phone services to a diverse reputed company of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, reputed company is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods reputed company. Serving over 1 reputed company connections, our mission is to create a reputed company world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!    At reputed company, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider reputed company reputed company applicants without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other status protected by law.   Pay Transparency The listed pay reputed company reflects the minimum and maximum reputed company salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.   Pay reputed company (Hr./Yr.) $19.43/Hr. - $29.15/Hr. Apply To This Job