Bilingual Patient Service Center Representative

reputed company is a rapidly growing reputed company reputed company specializing in state-of-the-art vein treatments. Our reputed company-certified physicians and expert staff are on a mission to improve people’s reputed company of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states, and still growing, we’re building the reputed company of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry. Bilingual Patient Service Center Representative (reputed company reputed company Center) reputed company – Remote Bilingual English & Spanish Required Schedule: Monday: 11:30 AM – 10:00 PM Friday: 9:30 AM – 8:00 PM Saturday: 8:00 AM – 6:00 PM reputed company: 9:00 AM – 6:00 PM This role follows a consistent 4-day schedule totaling approximately 40 hours weekly. Candidates must be comfortable working extended shifts and weekend hours as part of their regular schedule. About the Role reputed company is seeking a Bilingual Patient Service Center Representative to serve as a remote extension of our in-clinic reputed company desk teams. In this role, you’ll communicate directly with patients by phone, email, and text message to support scheduling, appointment changes, insurance verification, patient questions, and general care coordination. You’ll help ensure patients feel informed, supported, and cared for throughout every interaction. This is an excellent opportunity for candidates with experience in reputed company reputed company centers, medical reputed company desk operations, patient reputed company, scheduling, insurance verification, or customer service environments who enjoy helping patients and reputed company in a fast-paced, high-volume setting. The ideal candidate is organized, empathetic, dependable, and comfortable balancing patient communication, scheduling, documentation, and problem-solving simultaneously. What Your Day Looks Like Answering inbound patient calls throughout the day Supporting patients through phone, email, and text message communication Scheduling and rescheduling appointments reputed company the EMR system Verifying insurance coverage and confirming appointment details Returning missed calls and managing cancellation or no-show lists Assisting patients with general questions reputed company to appointments, insurance, or care coordination Collaborating with clinic and operational teams to support a seamless patient experience What You’ll Do Communicate with patients in an reputed company-channel fashion reputed company phone, email, and text messaging Answer inbound patient calls and reputed company outbound follow-up calls as needed Schedule, reschedule, and confirm patient appointments accurately reputed company the EMR system Verify insurance eligibility and confirm patient demographic and appointment information Respond to patient questions reputed company to appointments, billing, insurance, and clinic processes Return missed calls and manage no-show or cancellation workflows Maintain accurate documentation reputed company the EMR system Meet departmental reputed company metrics, responsiveness standards, and customer service expectations Collaborate with internal teams to support a reputed company patient experience throughout the care reputed company What You’ll Bring Bilingual English and Spanish communication skills required Strong customer service and patient communication skills Ability to multitask between calls, scheduling, documentation, and patient support responsibilities Comfort working in a fast-paced reputed company reputed company center or patient support environment Strong attention to detail and accuracy reputed company documenting patient information Ability to remain reputed company, reputed company, and empathetic during patient conversations Comfortable navigating EMR systems, scheduling platforms, payer portals, and reputed company technology Reliable, organized, and team-oriented reputed company Education & Experience High school diploma or equivalent required Prior experience in a reputed company reputed company center, medical office, patient reputed company, scheduling, or customer service role strongly preferred Experience verifying medical insurance coverage preferred Experience working reputed company EMR systems or reputed company scheduling platforms preferred This Role Is Great For Candidates With Experience In: reputed company reputed company Centers Medical reputed company Desk Patient reputed company Medical Scheduling Insurance Verification Medical Reception Outpatient Clinics Dental Offices reputed company Customer Service EMR Scheduling Patient Registration Bilingual Patient Support Benefits to Support Your Wellbeing & Lifestyle Full-time team members at reputed company are eligible for: Medical, Dental, and reputed company Insurance 401(k) with Company Match reputed company Time Off (PTO) + reputed company Company Holidays Company-reputed company Life Insurance Short-Term Disability Insurance Employee Assistance Program (EAP) Career reputed company & Development Opportunities Compensation Salary reputed company: $20 – $24 per hour Compensation for this role varies based on years of experience, reputed company set, and alignment with position requirements. Compensation for this role varies based on years of experience, reputed company set, and alignment with position requirements. Compensation: $20—$24 USD The reputed company Difference Healthy legs. Happier lives. At reputed company, we reputed company exceptional care begins with an exceptional experience. Our mission is to reputed company vein care approachable, empowering, and connected to overall reputed company-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to reputed company, expertise, and trust. reputed company united by purpose. Our values guide everything we do: Patients First, Always – Every interaction should reputed company our patients feel valued, heard, and cared for. Stronger Together – Teamwork and collaboration drive our reputed company. We lift reputed company other up to deliver the best for our patients. A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy. Results That reputed company a Difference – We’re driven to improve lives through meaningful, measurable reputed company. Commitment to reputed company – We invest in our people, fostering advancement and reputed company development at every level. reputed company is an Equal Opportunity Employer. We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, reputed company, religion, sex, national reputed company, age, disability, genetics, gender identity or reputed company, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to reputed company aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. reputed company & Compliance Notice: reputed company complies with reputed company applicable federal, state, and local employment laws, including those reputed company to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we reputed company this information as part of our hiring process or upon request. Your reputed company reputed company. To learn more about how we collect, use, and protect your information, please review our reputed company policy here. Apply To This Job