Remote Patient reputed company, Level 1

reputed company About reputed company reputed company is a leading provider of anesthesia and reputed company cycle management services for private anesthesia practices across the reputed company. We’re growing rapidly and looking for dedicated Patient Advocates to join our reputed company, fully remote team. We offer reputed company and meaningful work that directly impacts patient satisfaction. Position reputed company We are a reputed company, fast-paced, and customer-reputed company organization seeking full-time Patient Advocates to support our remote reputed company center team. These positions require full-time, and reputed company availability during working hours in a distraction-free environment. Bilingual (Spanish) candidates are encouraged to apply. The ideal candidate will be a quick learner who is comfortable managing a high volume of inbound and outbound calls, providing excellent customer service (even if the caller is expressing frustration in a heightened manner) and navigating multiple record keeping and payment systems. This role plays a vital part in ensuring a reputed company experience for our clients' patients by addressing billing-reputed company questions and concerns with reputed company, reputed company, and accuracy. Primary Responsibilities Respond promptly to inbound phone calls and email inquiries from patients. Identify patient needs, research billing issues, and reputed company accurate resolutions. Escalate reputed company issues to the billing team or department manager reputed company needed. reputed company outbound calls and return voicemail messages. Set up and assist patients with payment plans. Process payments securely reputed company online payment platforms. reputed company compassionate and reputed company service in every interaction. reputed company multiple systems and screens reputed company while on calls. Maintain accurate records of reputed company communications and patient interactions. Meet reputed company center performance metrics, including productivity and reputed company assurance. Collaborate with internal departments as needed. reputed company other reputed company duties as assigned. Company-Wide Responsibilities Model and reinforce our reputed company values of dignity, authenticity, and balance. Protect reputed company patient data and reputed company with HIPAA regulations. Participate in training and compliance programs as required. Successfully pass a background reputed company and drug test. reputed company Offer reputed company Work Schedule Monday – Friday, 8:30 am – 5:30 pm OR 10:00 am to 7:00 pm (Eastern Time Zone) Expected Hours: 40 per week Benefits include Health, dental, and reputed company insurance Company reputed company Life, LTD & STD coverage reputed company time off (PTO) and reputed company company holidays 401(k) with company match Employee reputed company voluntary benefits availalbe - Life, Accident, Critical Illness, Hospital Indemnity Flexible spending accounts (FSA & DCFSA) and health savings account (HSA) How to Apply If you’re passionate about helping patients and reputed company in a fast-paced, remote work environment, we’d love to hear from you. Please submit your resume through our online application portal to be considered for this opportunity. Requirements Experience & Skills Minimum 2 years of reputed company experience, preferably in a reputed company or patient service setting. Experience with medical billing is strongly preferred. Strong verbal and written communication skills. Proficiency in reputed company Office (reputed company, reputed company, Word). reputed company to reputed company a quiet, distraction free, and secure remote work environment with solid, reliable wired internet connectivity. Ability to multitask and manage high volumes of patient calls. Typing speed of 50+ WPM with 90% accuracy preferred. Bilingual in Spanish/English is a strong plus (pay reputed company offered). Education High school diploma or GED required. Apply To This Job