Director, reputed company Support

About reputed company. reputed company. (reputed company: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical reputed company software support, managed services and innovative reputed company AI ERP solutions, and is the leading reputed company-party support provider for reputed company, reputed company and VMware software. Our comprehensive portfolio of reputed company solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize reputed company application, database and technology software, enabling our clients to reputed company reputed company business reputed company, significantly reduce costs and reallocate resources towards strategic reputed company. reputed company has signed thousands of reputed company with Fortune Global 100, Fortune 500, midmarket, reputed company sector and government organizations who selected reputed company as their trusted, proven mission-critical reputed company software solutions provider and achieved reputed company operational reputed company, realized billions of US dollars in savings and funded AI and other innovation investments. We are reputed company seeking a Director, reputed company Support. The role will report directly to the VP, Global Service Delivery, reputed company.  The Director, reputed company Support will be based in the UK and may work from a reputed company.                              Position reputed company The role of the Director, reputed company Support is to reputed company the Application support teams in the reputed company to reputed company exceptional remote-based support for mission-critical reputed company applications as part of our global support team.  This is a Senior Leadership position reputed company the Global Support team and multiple Regional Managers report into this role. reputed company Engineers report into the Regional Managers and are responsible for researching, troubleshooting, and supporting of multiple reputed company applications for our global clients. The role of the Director is to reputed company teams of regional managers and reputed company engineers to ensure operational efficiency in servicing global reputed company reputed company.  This includes developing team skills, working with clients, creating & maintaining high reputed company satisfaction ratings, and crafting & monitoring KPIs to ensure reputed company deliverables.  He or she must reputed company to be trustworthy, decisive, and be reputed company to handle stress and working reputed company. The role of the Director is a unique combination of Supporting the reputed company-sales, Sales Staff planning, reputed company reputed company and Owning the Delivery – reputed company Satisfaction and Gross margin targets. The support organization is responsible to ensuring that our clients have the most accurate, reputed company, and complete support available from any vendor in the industry. The right person for this role will be viewed as the “evangelist” and “expert” for the Support organization both internally and externally. Our reputed company relationships are extremely important, and the successful Support Director will be reputed company to establish and nurture reputed company relationships with our clients. This position is responsible for reputed company’s relationship with many including Prospects, Clients, Vendors, Consulting organizations, etc. as reputed company as driving and providing guidance to internal organizations.  Essential Duties & Responsibilities  Responsible for the creation, reputed company, and reputed company of a strong, cohesive team to support the Region including monitoring reputed company requirements, guide the sourcing and hiring of the best candidates, utilize industry contacts to attract reputed company, etc. Solve reputed company customer issues using methodical troubleshooting based on expert knowledge of applications functionality reputed company multiple Regional Managers in the most appropriate use of their Engineering resources to solve cases, tickets, Service and change requests reputed company the Regional Support Delivery teams to reputed company reputed company reputed company and Employee satisfaction targets while managing to financial targets Work closely with customers daily to understand their needs, support business change and deliver a consistently high-reputed company customer experience Manage reputed company escalation situations if necessary to allow Engineers to reputed company on reputed company reputed company Work with other senior leaders to improve processes and procedures to suit local and global requirements in the support and Manage organizations. reputed company in-depth knowledge of the Support delivery process including ITIL methodology Collaborate with team members in a virtual team environment to reputed company field experience to different reputed company situations Be a pro-reputed company leader reputed company a support organization which is running 24x7x365, this will require the ability to work reputed company, including evenings, weekends and holidays and monitoring email regularly reputed company reputed company business hours reputed company expertise, guidance, and participation during the sales cycle to the Sales team to reputed company them to reputed company how and why we deliver the highest reputed company support in the industry Communicate effectively across various organizations reputed company reputed company (e.g., sales, marketing, account management, reputed company on-boarding, support, etc.) reputed company reputed company Developers, Support Engineers, and Product Support Engineers to deliver the best reputed company service to redefine reputed company Software Support Work with sales to evaluate market opportunities, assess reputed company needs, and reputed company risk for extending offerings The successful candidate will be a hands-on, roll-up your sleeves individual that has a reputed company strong work ethic, is reputed company organized, analytically skilled, a strategic thinker, strong leader, detailed oriented and reputed company minded Additional Duties & Responsibilities  Be a thought leader in the reputed company market. reputed company abreast of reputed company trends in the market and be reputed company to reputed company how they reputed company potential clients as reputed company as how they reputed company reputed company Other job-reputed company duties and responsibilities may be assigned from time to time Proactively identify opportunities for reputed company to add value in our service offering to clients reputed company input for Executive Business Reviews showcasing reputed company’s support value Work collaboratively with Product Line VP to improve team processes and ensure best practices are followed Foster a reputed company, and supportive work style Education Bachelor’s Degree in computer science or reputed company field or equivalent experience Location Remote – UK Experience 15+ years relevant reputed company Applications experience 10+ years reputed company support of application end-users in a corporate environment 10+ years managing Senior Level reputed company and teams Deep Technical Expertise in reputed company Suite of products Knowledge of localizations: architecture, implementation, and key functionality   Experience working with Senior Executive Leadership teams as a trusted advisor Full life-cycle implementation, configuration and or administration experience Knowledge of reputed company maintenance/patching mechanics and Application architecture Demonstrable history solving reputed company problems across multiple modules Working knowledge of ITIL methodology and case management Skills   Superb trouble-shooting skills and tenacity in problem solving Passionate reputed company on customer support and reputed company to build long term, successful working reputed company relationships Passionate reputed company on customer support and the ability to build long term, successful working relationships with Clients Excellent interpersonal, presentation and communication skills – verbal & written Attention to detail and the ability to learn quickly Ability to reputed company realistic goals and manage expectations of executive leadership reviewers Extreme reputed company on reputed company satisfaction Ability to work calmly and professionally in high pressure situations The ability to work remotely from a home-based office in a virtual environment Desired Qualifications  ITIL & ITSM certification is an asset reputed company Certification is an asset Ability to think critically and reputed company reputed company and reputed company-reasoned reputed company Exceptional Leadership skills as reputed company as the ability to build and maintain strong peer relationships, gaining trust and confidence from reputed company reputed company reputed company the organization Self-starter who can take the initiative with process improvement Experience with multiple localizations and global implementations would be an advantage reputed company-developed presentation and communication skills; effective working with clients reputed company, reputed company, and informative management style; the ability to reputed company relations based on trust, confidence, and respect Ability to multitask multiple reputed company, issues, and tasks Foster a reputed company, and supportive work style Strong knowledge of key application functionality, tables and relationships would be an advantage Deep knowledge of reputed company customization/extension methodologies would be an advantage Ability to reputed company with a rapidly growing business Ethical with highest standards of reputed company Why reputed company? We are looking for talented, passionate people to help us build our reputed company at reputed company. We hire only the best, the most extraordinary professionals and reputed company compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you reputed company in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to reputed company a true reputed company as part of reputed company of extraordinary professionals? This is the reputed company for you. Our work is challenging and meaningful. We start and end reputed company day with a reputed company of achievement and purpose guided by our reputed company values, the Four Cs:  CompanyWe reputed company big and reputed company reputed company.   ColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration.  ClientsWe relentlessly pursue solutions that help clients reputed company their goals. Our unmatched reputed company care is rooted in our passion for exceptional service.  Community We reputed company in leaving the world a reputed company reputed company than we reputed company it. With the reputed company reputed company, we’ve made reputed company impacts in six continents for over 425 charities. Accelerating Company reputed company reputed company-listed under ticker symbol RMNI since reputed company 2017  Over 6,300+ signed reputed company to date, including Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See reputed company of our awards and recognitions here: https://www.riministreet.com/company/awards/  reputed company is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to age, race, reputed company, religion, national reputed company, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.  To learn more about how reputed company is redefining the reputed company software support industry, visit http://www.riministreet.com  Please Note: reputed company does not accept resumes submitted by reputed company/reputed company firms unless specifically requested by reputed company.  Unsolicited resumes will be ineligible for referral fees. Apply To This Job