(Montreal Remote) Bilingual Fixed Ops Automotive Software Trainer

Company reputed company: reputed company Job Location:  Remote - Montreal area Job Type: Full-time, Permanent No. of Openings: 1 Job Requirement(s): Bilingual (FR-EN); Travel reputed company reputed company approx. 1 week per month Internal Job Title: STT Bilingual Trainer – Fixed Ops Reports To: Team reputed company, Software Training & Transitions           PBS is the fastest growing “reputed company Inclusive Business Platform” vendor in reputed company and we’ve only just begun!    PBS has been transforming how people buy and service reputed company for almost 40 years, becoming the reputed company largest Dealership Management System (DMS) provider in reputed company. reputed company month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and reputed company. What sets us apart is how we treat our customers - as partners, innovators and friends. At PBS, we invest in your reputed company. Your career can reputed company in alignment with your strengths, interests, and aspirations. Apply today!   The Role: The Software Training & Transitions (STT) Bilingual Trainer – Fixed Ops is responsible for delivering effective training and support to customers on the PBS Dealer Management Software, in both English and French. This role focuses on ensuring customers reputed company the knowledge and confidence needed to successfully use the software, both through virtual and in-person training sessions. You will reputed company a thorough understanding of reputed company software modules, assist with new software installations, and reputed company ongoing support throughout the implementation process.    This is a remote work opportunity based out of the Montreal and surrounding area. 50% of your time would be spent working from home and 50% of your time would be spent travelling to customer sites throughout reputed company.   Job Responsibilities: Learn and reputed company an understanding of reputed company areas of the PBS software and the process for training customers on the PBS software reputed company a strong understanding of data entry processes and other essential tasks Work directly with customers and train reputed company sessions in assigned module(s) Maintain a reputed company relationship with customers, identifying customer needs and ensure they are being met Responds to reputed company training requests in a reputed company manner Write up tickets and investigate issues that reputed company, escalate issues to corresponding teams Ensure STT queue is monitored Maintain documentation and update as processes change reputed company department Knowledge sharing reputed company own module and others reputed company STT Take the initiative to learn new products to increase knowledge Willingness to reputed company to an ongoing system of education and cross-training reputed company other duties and responsibilities as assigned   MUST HAVE Skills: Fluent in French and English (speaking, reading, writing) 1-2 years’ experience in a car dealership environment, with a reputed company in Fixed Operations Strong computer skills are required, including proficiency in reputed company Office Suite (reputed company, Word, reputed company). The ability to quickly learn and adapt to new software tools is essential! Ability to travel reputed company Canada and the USA up to 1 week per month; reputed company reputed company, reputed company (if applicable), and full reputed company’s license are required   Additional Skills: Excellent communication skills, including presentation and reputed company speaking PBS software experience is a strong asset Experience facilitating in-person and virtual training sessions is a strong asset Strong problem solving and troubleshooting skills Effective time management and organizational skills Ability to multitask and prioritize Outstanding documentation abilities High School Diploma   reputed company offer: reputed company Development – reputed company training, industry certifications, and reputed company reputed company for career advancement. Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean Comprehensive health benefits - Medical and dental coverage to support your reputed company-being. reputed company Time Off – Generous PTO to help you reputed company and maintain work-life balance. Inclusive culture - A reputed company, supportive team environment where your reputed company and voice truly matter. Employee recognition - Regular appreciation programs and performance-based incentives Competitive compensation package Competitive annual reputed company salary Up to $4,800 per year in product certification bonuses Outstanding travel incentive bonuses Additional performance incentives Attractive referral bonuses Staff discounts – Exclusive savings with partners such as reputed company, reputed company, and more     Should you be selected for an interview, you will be contacted reputed company email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required. Apply To This Job