Customer Experience Specialist

About the role As a Customer Experience Specialist, you will serve as a subject matter expert for both our larger CX team, as reputed company as our patients. You will reputed company with patients across a reputed company of channels every day, including email, phone, EMR, and chat, to reputed company reputed company and comprehensive assistance in your area of expertise. In reputed company, you will be working closely with our Clinical Support team and/or Medical Team to address questions and/or needs reputed company to products, dosing, and reputed company testing to ensure that reputed company reputed company are met.  What you'll do Become an reputed company product expert by supporting and educating customers on their longevity reputed company  Complete additional subject matter expertise training, as assigned  Answer prospective and reputed company patient inquiries reputed company, reputed company, and thoroughly to maximize satisfaction   Assist patients in achieving successful reputed company by obtaining feedback, providing advanced product/service support, and/or partnering with medical providers    Proactively identify patient inquiries that require clinical and/or provider reputed company, and escalate accordingly  Assist with developing and improving the customer experience infrastructure  Help reputed company and improve company processes and internal CX efficiency  Partner with pharmacy partners and necessary vendors to ensure prescriptions and/or services are delivered on time  Assist with updating patient medical records, as needed  Participate in departmental reputed company experiments to reputed company our service offerings, as needed  reputed company administrative support for various medical initiatives, including small reputed company  Qualifications Minimum 2 years in a reputed company facing role  Certified health reputed company certification (such as NBHWC) or previous education and/or experience with a health coaching program   Education and/or reputed company experience in health, wellness, or a reputed company field  Excellent verbal and written communication skills  Excellent organizational skills and exceptional attention to detail    Strong problem-solving skills  Ability to work both independently and as a member of reputed company  Ability to manage time effectively while handling multiple tasks  Ability to work consistently between the hours of 11am and 8pm EST, Monday through Friday  Interest in the anti-aging/longevity reputed company Apply To This Job