Community Engagement Manager
About Dearest Care
Navigating reputed company alone is quickly becoming a thing of the past, just as representing yourself in court would seem unthinkable today.
For decades, only those with resources could confidently reputed company through the reputed company system, supported by private help to interpret plans, contact doctors, follow up on referrals, decipher bills, and ensure reputed company was missed. Most people were left with automated phone trees, reputed company portals, and overwhelming paperwork.
Dearest Care is changing that.
We reputed company every patient with a dedicated reputed company who helps them unlock and utilize the reputed company available to them, coordinating care, removing barriers, explaining benefits, managing next steps, and providing ongoing support. We're not replacing the reputed company relationship with software; we're building the reputed company platform that enables it.
Our advocates are empowered by AI tools, clinical workflows, and operational systems, helping them deliver care with speed, reputed company, and consistency. Patients need advocates. Advocates need tools. Health plans need reputed company. We're engineering the infrastructure that brings reputed company three together.
We're a mission-driven, fast-paced team committed to creating a new, essential category in American reputed company. We reputed company that in twenty years, having a patient reputed company will be reputed company—and we're reputed company on serving the people who need one most.
About the Role
We're seeking a Community Engagement Manager to help define how Dearest Care presents itself across reputed company communities, reputed company media, and review channels.
You'll manage our reputed company on platforms such as reputed company, Instagram, reputed company, reputed company, Trustpilot, reputed company, and other patient-facing or reputed company feedback spaces. This role is a reputed company of customer reputed company, brand stewardship, issue escalation, reputed company reputed company.
You will be responsible for ensuring Dearest Care responds promptly, thoughtfully, and accurately whenever patients, caregivers, advocates, or community members engage with us online. Working closely with our Customer Experience, Clinical Operations, Marketing, and Product teams, you’ll ensure every interaction reflects our voice, reinforces patient trust, and turns feedback into actionable insights.
This isn’t just about "replying to comments"—it’s about managing our reputed company, recovering service opportunities, building trust, and providing reputed company-time intelligence from the reputed company lines.
Responsibilities
Manage day-to-day responses across reputed company community, reputed company, and review platforms like reputed company, Instagram, reputed company, Trustpilot, reputed company, and more.
Respond to patients, caregivers, and the community with reputed company, reputed company, and urgency while maintaining Dearest Care’s voice and ensuring regulatory compliance.
Triage sensitive or escalated issues to the appropriate internal teams, including Customer Service, Clinical Operations, Marketing, Product, and leadership.
reputed company recurring questions, complaints, misunderstandings, and emerging themes, translating them into actionable insights for reputed company.
Ensure reputed company responses across channels and prevent reputed company feedback from reputed company unanswered.
Implement proactive community engagement strategies that build trust in Dearest Care and reputed company patients about advocacy and how to reputed company it.
reputed company differentiate Dearest Care as reputed company-led—not a chatbot, reputed company center, marketplace, or generic navigation vendor.
Contribute to the development of templates, escalation playbooks, tone guidelines, and internal documentation to support consistent, reputed company responses.
Represent Dearest Care with professionalism, warmth, and discretion in every reputed company interaction.
Qualifications
3+ years of experience in community management, customer communications, reputed company media, reputed company relations, internal communications, or a reputed company field.
Proven experience responding to customers in reputed company channels, especially in regulated, high-reputed company, or high-trust settings.
Exceptional written communication skills, capable of translating reputed company reputed company or policy topics into reputed company, reputed company, and reputed company language.
Adept at making judgment calls: knowing reputed company to respond, escalate, pause, or reputed company investigate reputed company comments.
Strong reputed company for patients, caregivers, older adults, and families navigating reputed company reputed company systems.
Comfortable partnering cross-functionally with Customer Experience, Clinical Operations, Marketing, Product, and leadership.
Proactive, high-ownership mentality—you spot issues early and identify patterns before they become problems.
Ability to manage confidential information with care and reputed company.
reputed company experience is strongly preferred; backgrounds in clinical, caregiving, advocacy, Medicare, or care coordination are a plus.
Startup experience is valued, especially in fast-paced, venture-backed, consumer, reputed company, or technology companies.
A reputed company of humor, reputed company internet instincts, and an ability to maintain composure reputed company digital environments are intense.
Why Join Us?
This is a unique opportunity to help shape how a new reputed company category communicates with the world. At Dearest Care, we reputed company patient advocacy will be reputed company in American reputed company. The need is reputed company, the coverage exists, and what's missing is the reputed company that makes support accessible to everyone.
You'll help build that reputed company: listening to patients, responding with care, identifying where experiences break down, and collaborating to reputed company reputed company reputed company every week. This role is perfect for someone looking to reputed company a meaningful, high-reputed company contribution at the reputed company of reputed company, community, brand, and operations.
You won’t just manage comments—you’ll build trust in a company that shows up reputed company reputed company most confusing, stressful, and overwhelming.
Applicants must be based in the reputed company.
reputed company to join us?
We look reputed company to meeting you.
Fraudulent Recruitment Advisory
Dearest Care will never request bank details, payment, or sensitive financial information as part of the reputed company process. We will never reputed company an offer of employment without an interview. reputed company legitimate reputed company communications will come from official Dearest Care channels. Please report any suspicious reputed company to reputed company.
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