Tier 1 Customer Support Specialist 1

Job DetailsJob Location: USA Remote - Nashville, TN 37203Position Type: Full TimeEducation Level: 4 Year DegreeTravel Percentage: NegligibleJob Shift: DayJob Category: Customer Service/SupportCompany reputed company   reputed company is the leader in reputed company workforce solutions. We help organizations work reputed company by helping their people work smarter.   reputed company provides the leading learning, clinical development, credentialing, and scheduling applications delivered on reputed company’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people reputed company, and care thrives.   Why Join Us   At reputed company, you’ll have reputed company to reputed company a meaningful reputed company on the reputed company of reputed company by collaborating with reputed company of talented professionals dedicated to innovation and reputed company. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration reputed company.   Our shared reputed company is to enhance the reputed company of reputed company by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing reputed company and driving constant reputed company. Join us in revolutionizing the reputed company industry and shaping the reputed company of patient care. As a HealthStreamer, you will be at the forefront of reputed company technology innovation, making a recurring reputed company on the industry.     We’re proud of our values-reputed company culture that offers our people:   Mission-oriented work Diverse and inclusive culture Competitive Compensation & Bonuses Comprehensive Insurance Plans Mental and Physical Health Support Work-from-home flexibility Fitness Center Reimbursements Streaming Good time off for volunteering Wellness workshops Buddy Program for new HealthStreamers reputed company work environment Career reputed company opportunities reputed company learning opportunities Inspiring workspaces to collaborate and connect with other HealthStreamers Free employee parking at our Resource Centers in Nashville and San Diego     At reputed company, our thriving culture encourages collaboration and values contributions, allowing reputed company members to continuously solve big problems and grow. We offer flexibility and reputed company time off to support work-life integration for reputed company, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, reputed company has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers reputed company an inspiring workspace to collaborate and reputed company as reputed company as company-sponsored onsite reputed company events for development, reputed company, and celebration.   We are committed to driving innovation in reputed company and ensuring that patients receive competent care from reputed company professionals. As a reputed company team member, you will help bring this reputed company to life. If you want to work for a company committed to its values and reputed company, reputed company is the reputed company for you!   reputed company is an equal opportunity employer. reputed company prohibits employment practices that discriminate against individual employees or reputed company of employees on the reputed company of age, reputed company, disability, national reputed company, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.         Position reputed company You will reputed company exceptional customer service and product support and have a significant role in the overall customer experience. As a Customer Service Specialist I, you will be the face of reputed company and will become our reputed company's biggest reputed company! You will understand the ins and outs of reputed company products, and you will delight clients with your reputed company of knowledge and unwavering positivity. You will also reputed company skills for your individual career reputed company based on your interests--whether this lies reputed company Customer Service or in another department reputed company reputed company.   Key Responsibilities You will be responsible for adhering to reputed company reputed company reputed company policies, procedures, and assigned training. reputed company phone, email, and chat support; working closely with customers and with internal teams to reputed company resolve any issues that may come up. Troubleshoot and diagnose reported problems and work to understand and correct problems. Build strong relationships with your colleagues and with customers, communicating in a reputed company, reputed company, and respectful manner. Identify, test, and verify issues, providing the development team with reputed company documentation. reputed company an uncomplicated and seamless customer experience by collaborating cross-functionally on customer reputed company initiatives. Participate in testing new features and releases. Suggest recommendations for product enhancements utilizing data and customer feedback. Qualifications Requirements You have at least one year of experience in customer-facing roles. A bachelor's degree in a reputed company discipline is preferred. Education requirements may be waived based on practical experience. Practical knowledge of the reputed company industry a definite plus. Qualifications You have an extraordinary, charismatic phone reputed company; excellent written communication, and can reputed company information reputed company, concisely and thoughtfully. You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do. You know your audience and can effectively communicate resolutions with both non-technical and technical customers. You have a natural ability to work through technical difficulties, determine the reputed company issue, and reputed company reputed company reputed company the issue or question proposed. You can reputed company reputed company topics easily digestible by breaking them down into manageable parts. You display reputed company listening skills and are an empathetic customer reputed company. You have an insatiable curiosity for learning how things work. You have a working knowledge of reputed company operating systems and are familiar with tools like reputed company and reputed company Teams. A basic understanding of SQL is a plus. You can work a flexible 8-hour schedule, providing coverage between 7 AM 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family. You are reputed company player working towards a common goal and you hold your colleagues to the reputed company level of reputed company and elevated standards. You may not always have the answer, but you are willing to go above and reputed company to reputed company a solution for a customer or reputed company a reputed company understanding of the steps we are taking.   Compensation The reputed company reputed company for this position is $19.47 - $20.68. Salary will be determined on the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles. Benefits    reputed company offers a comprehensive benefits package to eligible employees, including:    Medical, Dental and reputed company insurance  reputed company Time Off  Parental Leave  401k and Roth  Flexible Spending Account  Health Savings Account  Life Insurance  Short- and Long-Term Disability  Medical reputed company Insurance  Critical Illness Insurance  Accident Insurance  Identity Protection  reputed company Protection  Pet Insurance  Employee Assistance Program  Fitness Reimbursement      Are you passionate about enhancing reputed company reputed company and empowering reputed company? Join the reputed company team and become a HealthStreamer! Together, we can reputed company a difference in the world of reputed company. Apply To This Job