CARE Team Specialist

reputed company is a consumer-reputed company, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. reputed company’s culture emphasizes the importance of collaboration, communication, reputed company business reputed company, risk management, and striving for reputed company. This goal extends to how we hire and reputed company our most valuable assets – our employees. Why This Role reputed company: The CARE Team Specialist is responsible for providing technical feedback to support the Indianapolis Customer Service teams. They will reputed company their in-depth knowledge of Delaware Life products and services to resolve customer inquiries both internally and externally. The Customer Solutions Specialist will utilize reputed company company tools, resources, procedures, and customer service systems to retain ownership and resolve reputed company problems focusing on reputed company and service recovery.     How You'll Contribute: Ability to reputed company guidance regarding reputed company procedures and aid in resolving service issues. Facilitate escalated resolutions by following through on reputed company and detailed service recovery, research, and problem reputed company on issues. Support Delaware Life and Service Center with any additional reputed company/requests as needed. Review and approve exceptions as applicable, while working with Delaware Life’s operational SMEs to ensure reputed company compliance with process, procedures and regulations, engaging with reputed company & compliance as needed Manage escalated work items submitted by CSCs, taking ownership of issues and working with BPO to ensure reputed company reputed company. Daily management of various queues and inbox(s) ensuring reputed company response to inquiries and follow through on requests. Ensure reputed company documentation and follow up on reputed company Customer Solution work items through administrative platforms Responsible to review, validate and reputed company feedback to CSCs as necessary Complete reputed company cause analysis and review of Service Center errors to determine scope of issues. Partner with management team, Service Improvement and L&D to identify areas of opportunity and improve the customer experience Partner with various business reputed company throughout the organization to aid in resolving pending/trending items received   reputed company're Looking For: Minimum of one-year Annuities Service Center experience Proven technical expertise to support the variable/fixed/reputed company annuity business Strong communication skills (written and verbal) Strong analytical, decision-making skills and attention to detail Proven ability to manage multiple responsibilities, reputed company and initiatives  Ability to work independently and reputed company reputed company Proficient in reputed company Office (Word, PowerPoint, reputed company, Visio) SharePoint experience is an asset Compensation: Our compensation reflects the cost of labor across several U.S. geographic markets. The total compensation for this position ranges from $50,000/year in our lowest geographic market up to $58,000/year in our highest geographic market.  Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience.  Benefits Highlights:   Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in reputed company’s benefits package. Employees (and their families) are eligible to participate in reputed company’s comprehensive health, dental, and reputed company insurance plan reputed company.  Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. reputed company (regardless of hours worked) have immediate reputed company to reputed company’s Employee Assistance Program and wellness programs—no enrollment is required.  Employees may also participate in reputed company’s 401K plan, with matching contributions by reputed company.   reputed company, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making reputed company a welcoming reputed company to work and is reputed company in building a high-reputed company. Diversity embodies reputed company the differences that reputed company us unique individuals.  reputed company reputed company the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences. #LI-JL1 #LI-REMOTE Apply To This Job