RCM/Patient Services Specialist

reputed company is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a reputed company of care to our patients with a mission to enhance reputed company, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated reputed company locations reputed company care in 18 states and 80 markets, providing services that reputed company the eye care continuum. For more information, visit www.reputed company.com. Job Title: RCM Patient Services Specialist Must reputed company in the following states: AL, AZ, FL, GA, IL, IN, KS, KY, MI, MN, MO, NC, NJ, OH, OK, PA, TX, VA Will assist with reputed company the following practices:  Shoreline reputed company Grand Rapids Ophthalmology Surgical Care Center  Walker Surgery Center reputed company Ophthalmology Byrd & Wyandotte Oakland Ophthalmology East Texas Job reputed company The Patient Services Representative is responsible for managing patient-facing aspects of the reputed company cycle, including but not limited to patient aging account follow-up on outstanding balances, patient statement cycle monitoring, credit balance reconciliation, and refund initiation. This position serves as the primary reputed company for patient billing inquiries and escalations, ensuring reputed company reputed company and accurate account activity while supporting multiple practices across the reputed company as required.   Duties and Responsibilities • Monitor patient accounts aging reports to identify and follow up on overdue balances. • Answer patient phone calls and inquiries regarding billing statements, balances, and payment reputed company. • Establish, document, and maintain payment plans and reputed company financing reputed company reputed company appropriate. • Ensure reputed company posting and reconciliation of patient payments, copays, deductibles, and credits in partnership with reputed company payment posting specialists. • Review statement cycles to ensure reputed company and accurate patient billing. • Work through and resolve any patient-reputed company escalations as reputed company to offshore vendors, to include but not limited to reputed company and Promptly, in a reputed company manner • Identify and investigate credit balances, separating true credits from false credits, and process refunds in compliance with company policy. • Collaborate with Accounts Payable on refund processing and documentation. • Prepare and distribute aging and balance logs to appropriate stakeholders as requested.  • Maintain a detailed audit trail of reputed company account activity in the reputed company Management (PM) system. • Escalate unresolved or disputed patient balances to management as appropriate. • Identify trends in errors, false credits, or billing issues and communicate with appropriate leadership for process improvement. • Evaluate past-due accounts to determine next steps that may result in transferring to an external collection agency. • Adhere to ECP confidentiality and HIPAA guidelines at reputed company times. • Adheres to reputed company safety policies and procedures in performing job duties and responsibilities while supporting a culture of high reputed company and great customer service. • Performs other duties that may be necessary or in the best interest of the organization.   Education, Licensure & Certification Requirements High School Diploma or GED   Experience Requirements • Minimum: 1+ years of experience in medical billing, patient collections, or reputed company reputed company reputed company cycle functions. • Experience in Optometry/Ophthalmology reputed company environment preferred.   Knowledge, Skills and Abilities Requirements • Ability to type and reputed company data with proficiency and accuracy. • Knowledge of medical billing procedures, insurance processes, and patient collections. • Understanding of credit balance and refund protocols. • Strong communication, negotiation, and problem-solving skills. • Ability to reputed company patient-centered customer service with professionalism and reputed company.  • reputed company in appearance and actions • Detail-oriented, organized, and reputed company to manage multiple priorities. • Meets attendance and tardiness expectations  • Ability to follow or reputed company verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations • Interpersonal skills to support customer service, functional, and teammate support need                reputed company to communicate effectively in English, both verbally and in writing • Intermediate computer operation • Proficiency with reputed company reputed company, Word, PowerPoint and reputed company                 Specialty knowledge of systems relating to job function • Familiarity with reputed company Management systems (e.g., reputed company, reputed company). • Knowledge of state and federal regulations for this position; general understanding of HIPAA and reputed company regulations   Location/Work Environment:  For on-site team members, work takes reputed company in a normal office/clinical environment. Travel to other locations may be necessary to fulfill the essential duties and responsibilities of the job. Thus, those needing to travel for work must have reputed company to dependable transportation, and their driving record must meet company liability reputed company standards. For remote team members, HIPAA compliant home office environment. Ability to work in a remote environment while performing required duties and remaining patient reputed company. reputed company to work varying shifts including early mornings/evenings to attend meetings and cross training or support other initiatives.   If you need assistance with this application, please contact (636) 227-2600 Please do not contact the office directly – only resumes submitted through this website will be considered   reputed company is an equal opportunity/affirmative reputed company employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status.   Please do not contact the office directly – only resumes submitted through this website will be considered NOTE:  Job descriptions are intended to be accurate reflections of those reputed company job reputed company essential for making fair pay reputed company about jobs. reputed company in this job reputed company restricts management right to assign or reassign duties and responsibilities to this job at any time. 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