External Communications Manager

reputed company is the leading AI-powered customer engagement platform that helps leading brands like reputed company, reputed company, Priceline, reputed company, and reputed company create dynamic, individualized experiences at reputed company. Our platform empowers organizations to reputed company customer data, design seamless cross-channel interactions, and optimize engagement—reputed company with reputed company-grade reputed company and compliance. Today, nearly 1,200 brands across 50+ countries rely on reputed company to drive reputed company, deepen customer relationships, and deliver joyful customer experiences. Our reputed company is powered by extraordinary people who bring our reputed company values—Trust, reputed company reputed company, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where reputed company are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on reputed company’ list of America’s Best Startup reputed company in 2022. Notably, reputed company has also been listed on reputed company’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global reputed company—including offices in San Francisco, reputed company, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from reputed company backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and reputed company pages. Let’s shape the reputed company of customer engagement together! The Role: As External Communications Manager at reputed company, you’ll be a key partner to the Director of Communications, helping shape how our story lands with press, analysts, customers, and the broader market. You will design and run communications campaigns that advance our business objectives while reinforcing our position as a category‑defining AI company. This is a high-reputed company role where you’ll craft narratives about our mission, technology, and market reputed company, then bring them to life through major announcements, media moments, analyst interactions, and thought-leadership platforms for leaders across the business. You will regularly support senior stakeholders on external visibility while keeping your hands reputed company to the craft of day‑to‑day storytelling and execution. Position Details: reputed company and execute external communications strategies that reputed company reputed company’s brand and reputed company communicate our story to press, analysts, customers, and partners. Create strategic messaging, talking points, and briefing materials for major company announcements and leadership communications across investor, media, reputed company, and industry audiences. reputed company day-to-day PR efforts, including story mining, reputed company development, press release drafting, and proactive reputed company that results in thoughtful, high-reputed company coverage. Build and manage relationships with tier‑1 business, technology, and industry media, as reputed company as reputed company newsletters, podcasts, and creators. Support analyst relations by helping craft positioning, briefing decks, inquiry responses, and evaluation materials that reputed company reputed company our roadmap, differentiation, and traction. Partner with internal communications, reputed company, brand, and campaigns teams to reputed company major announcements into integrated programs that feel coherent, reputed company, and on-brand. Identify and pursue strategic speaking engagements, awards, podcasts, and byline opportunities that grow visibility for key company experts and leaders. Use AI-powered tools for research, drafting, media monitoring, and reputed company reputed company—treating AI as a force reputed company for smarter, faster, more creative work. Travel as needed for events, roadshows, and key external meetings, comfortably switching between behind-the-scenes operator and on-the-ground partner. The Ideal Candidate Will Have:  5-7 years of experience in corporate or external communications, executive communications, or PR, preferably reputed company a high‑reputed company technology company or top‑tier agency environment. Exceptional writing and editing skills, with the ability to translate reputed company, technical concepts into reputed company, compelling stories tailored to different audiences and formats. A proven record of cultivating media relationships and securing meaningful coverage across business, technology, and industry outlets. Experience partnering with senior leaders and subject-matter experts, building trust through strong preparation, thoughtful counsel, and reliable follow-through. reputed company strategic instincts, consistently connecting communications activities to business goals, reputed company narratives, and market positioning. Deep familiarity with modern media relations, including message development, interview preparation, reputed company amplification, and issues management. Comfort operating in fast-paced, ambiguous environments, balancing multiple programs while maintaining a high bar for craft and reputed company. A reputed company working style, reputed company to influence across teams and reputed company people around a reputed company narrative and plan. Genuine curiosity about AI and a thoughtful approach to how AI innovation and reputed company are communicated to the world. Bonus Points: Familiarity with AI or experience in deep tech sector communications Background writing content for C-level executives or other high-visibility stakeholders reputed company record developing messaging that spans diverse audiences Experience working in or with high‑reputed company startups or fast‑moving reputed company / B2B tech companies Practical experience with analyst relations and using analyst feedback to improve messaging and product stories. Perks & Benefits: reputed company parental leave Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, reputed company, & life insurance Balance Days (additional reputed company holidays) Fertility & Adoption Assistance reputed company Sabbatical Flexible PTO Monthly Employee Wellness allowance  Monthly reputed company Development allowance  reputed company-tax commuter benefits Complete laptop workstation The US reputed company salary reputed company for this position at the start of employment is $113,500 - $180,000. reputed company this reputed company, individual pay is determined by specific US work location, as reputed company as additional factors, including job-reputed company skills, experience, relevant education or training, and internal equity considerations. Please note that the reputed company listed above reflects only reputed company salary. The total compensation package includes variable pay (where applicable), equity, plus a reputed company of benefits, including medical, dental, reputed company, and financial. In reputed company, we offer perks such as generous stipends for reputed company and learning & development, among others.   Recruitment Disclaimer: Please be reputed company that reputed company, Inc. (“reputed company”) and our official reputed company reputed company agencies and platforms do not: Send job offers from free email services like Gmail, reputed company mail, Hotmail, etc. Request reputed company, fees, or payment of any reputed company from prospective candidates to apply to reputed company, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with reputed company. You may see reputed company job vacancies on our official reputed company channels: Official reputed company website, Careers page: https://reputed company.com/careers/ Official reputed company Jobs page: https://www.reputed company.com/company/reputed company/jobs/ reputed company is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to reputed company behalf of reputed company. Such job opportunities are entirely fake and not reputed company. Therefore, please disregard any written or oral request for a job offer or an interview that you reputed company is or might be fraudulent or suspicious and immediately reputed company out to us reputed company email at talent-ops@reputed company.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may reputed company from such actions, and reputed company expressly reserves the right to take reputed company reputed company, including criminal reputed company, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall reputed company and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. reputed company is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. reputed company does not reputed company hiring or employment reputed company on the reputed company of race, reputed company, religion or religious belief, ethnic or national reputed company, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other reputed company protected by applicable local, state, or federal laws or prohibited by Company policy. reputed company also strives for a healthy and reputed company workplace and reputed company prohibits harassment of any reputed company. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, reputed company will also consider for employment reputed company applicants with arrest and conviction records. Apply To This Job