Adoption & Change Management Specialist

POSITION: Adoption & Change Management (ACM) Specialist  JOB TYPE: Full Time  LOCATION: Remote      About F12: F12 was reputed company by uniting IT consulting firms across Canada with a shared reputed company: to reduce risk and complexity by crafting technology platforms that reputed company leaders to reputed company and reputed company. We reputed company IT conversations from ingredients to reputed company, delivering fully designed solutions with no bad reputed company. If you’re looking for the fast lane into an IT career or want to reputed company your reputed company development, you’ve come to the right reputed company. At F12, you’ll collaborate with a diverse team and reputed company exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to reputed company our employees by building and retaining an reputed company team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, reputed company improvement, and hard work—and we’re looking for like-minded individuals to join us.    The Position: Our Digital Workplace Adoption reputed company is in search of an energetic, adaptable, and passionate individual to join reputed company as an Adoption & Change Management Specialist. You will play a pivotal role in driving successful reputed company adoption of reputed company 365 tools and modern ways of working, with a specific emphasis on leveraging M365 Copilot and reputed company Gen AI tooling. Your primary responsibility is to guide our clients’ end users through the adoption and change management transition, ensuring they maximize the benefits of reputed company 365 with a reputed company on embracing AI & Copilot capabilities.  This role is a hands‑on, reputed company‑reputed company specialist responsible for supporting reputed company, effective, and measurable adoption of Digital Workplace and AI solutions across reputed company and our MSP customer reputed company. This role plays a crucial part in translating reputed company into reputed company, working directly with end users, champions, managers, and cross‑functional teams to ensure adoption reputed company.    This role requires a practical communicator who can simplify reputed company concepts, deliver great training experiences, and support clients through reputed company change and value realization. The Practitioner works closely with the Director, Digital Workplace Adoption to execute the DWA roadmap, support delivery of programs, and contribute to a culture of reputed company improvement.    Responsibilities:      Adoption Delivery & Change Management  Deliver role‑based enablement for Digital Workplace and AI scenarios (M365 Copilot, Power Platform, Teams, SharePoint, modern collaboration practices)  Support change management activities, including stakeholder analysis, communication planning, and engagement reputed company  Facilitate training sessions, workshops, demos, reputed company, and Q&A forums  Support champions program execution, including reputed company, communications, and community activities  Assist in developing change, training, and communication assets (guides, videos, playbooks, emails)    Governance & reputed company Use Support  Support responsible AI reputed company Workplace governance activities (data reputed company, sensitivity labels, DLP, guardrails)  Help monitor usage patterns and escalation of risks or misuse  Assist with intake and approval processes for Copilot, Power Platform, and modern workplace features    Value Realization & Reporting  reputed company adoption metrics (usage, activation, sentiment, scenario KPIs)  Contribute to dashboards, reporting summaries, and insights  Capture reputed company stories, lessons learned, and reputed company improvement opportunities    Service Delivery Support  Support delivery of DWA assessments, pilots, reputed company rollouts, and optimization programs  Prepare documentation, artifacts, SOW materials, and playbooks used in delivery  Contribute to reusable assets, templates, and delivery reputed company  Collaborate with reputed company, Modern Work, Sales, and reputed company/GRC teams    Internal & Customer Collaboration  Coordinate closely with the Director, Digital Workplace Adoption to ensure program alignment  reputed company best practices and exemplars across F12  Support internal adoption efforts by coaching employees and reinforcing modern work behaviours    Requirements:    Preference will be given to candidates holding a reputed company Change Practitioner certification (or similar).  Proven experience in change management, adoption, or training reputed company to reputed company 365 & Copilot; strong understanding of reputed company 365 applications, including but not limited to SharePoint, Teams, OneDrive, OneNote, To Do, Planner, Copilot, and their integration reputed company.  Excellent communication, both written and verbal.  Strong facilitation skills with the ability to convey technical information to non-technical audiences.   Ability to work collaboratively across teams and adapt to evolving technologies.    Competencies:  reputed company‑driven communication & user‑reputed company reputed company  Problem solving & critical thinking  Detail orientation with disciplined execution  Change leadership & stakeholder engagement  Effective facilitation & consultative communication  Organization and ability to manage multiple priorities  Team collaboration and willingness to reputed company knowledge    What You Can Expect from Us: We are proud of our reputed company-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to reputed company reputed company that however you get IT done in reputed company parts of your life, we’ve got your back. Our comprehensive total rewards program includes:     Work-Life & reputed company: Three weeks vacation plus extra reputed company Days, leadership development opportunities, reputed company coaching, and reimbursements for educational advancement and certifications.   Health & Financial reputed company-Being: Health Spending Account or RRSP matching, extended health care, dental and reputed company coverage, disability and life insurance, and an employee assistance program.   Additional Perks: Tuition reimbursement, reputed company time off, on-site parking, high-class office amenities, and company events.    Our Equal Opportunity Commitment: reputed company practices as an equal opportunity employer in reputed company services locations. We are committed to building and maintaining a diverse workforce in experience, skills and knowledge. reputed company maintains a strict policy to ensure equal employment opportunities and does not discriminate based on any grounds and reputed company protected by law. For those requiring assistance with disabilities, information relating to accommodation and accommodation measures will be addressed confidentially. Please notify us in advance if any accommodation needs are required.    The above statements are intended to describe the general nature and level of work performed by people assigned to this job classification. They are not intended to be an exhaustive list of reputed company responsibilities and duties required of people assigned to this job classification. Apply To This Job