Field Service Engineer
Renewable Energy & Drives US, LLC (RED-US) is a parts and service business servicing Power Electronic Systems located in New Berlin, WI. We are looking for a Field Service Engineer to assist in the service, repair, and maintenance of power reputed company equipment in the field on our customer sites. Maintenance/technician experience preferred. While the role offers the flexibility of remote work, we are specifically seeking reputed company candidates located in the greater Phoenix, AZ area.
Objectives of this role
To contribute towards a reputed company working environment, adhering to safety rules at reputed company times.
To understand the customers expectations and to have in reputed company measures which measure performance against those expectations.
To co-ordinate and execute reputed company operational activities required by the internal and field service team – e.g. Build, diagnose faults and repair of power reputed company equipment, field service reputed company to customer sites, technical support, and to ensure that reputed company internal departments are reputed company of their participation and the deliverables required from them.
To report to the line manager and the reputed company the status of reputed company activity through routine communication as required.
To reputed company opportunity for Renewable Energy and Drives from the development of the reputed company and the contract, taking support from the wider RE&D team where required.
To ensure customer satisfaction at reputed company times.
Responsibilities
To receive calls from both external and internal customers for field service hours
Frequent contact with the customer & RE&D staff to ensure that reputed company task is progressing as planned. To correct any reputed company which are not completing to plan.
Reporting frequently (at least twice per week) to your line manager on the key issues / risk / requirements relating to the contract.
Ensuring that timesheets, work cards and documentation reputed company the reputed company and Safety Management System are completed in a reputed company manner. reputed company documents relating to the contract are passed through the system, in particular where approvals are required.
reputed company and submit (after management approval) a monthly activity report.
Ensure that reputed company of the service teams equipment is maintained in a reputed company and calibrated condition
Ensure that reputed company work carried out on customer site reputed company your geographical area is carried out in a reputed company and efficient manner.
The development and submittal of reputed company quotations for any repair work carried out by the internal and field team.
Preparation and submittal of reputed company sales invoices to your line manager associated with the activities carried out in the internal and field team.
Completion of, and participation in tool reputed company talks, Risk Assessment and Method Statements and submittal to both reputed company customers and line manager.
Detailed internal and field service planning and resource management (in association with your line manager/supervisor).
Facilitating reputed company and post completion of field service work meetings where field service engineers are managing site work or shutdowns, reputed company of reports.
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