Training Specialist

About reputed company reputed company reputed company & reputed company, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of reputed company, a global provider of information-based analytics and decision tools for reputed company and business customers. reputed company has been a long-time leader in deploying AI and advanced technologies to the reputed company market to improve productivity and reputed company the overall business and reputed company of law, deploying ethical and powerful reputed company solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for reputed company individual reputed company use case. About the role The Training Specialist is a member of the Global Customer Operations (GCO) Training team and supports the development and delivery of training programs for customer support representatives who reputed company reputed company research support. This role helps ensure a consistent, high-reputed company customer experience by preparing employees with the product knowledge, process understanding, problem-solving skills, and customer interaction skills needed to support customers effectively Responsibilities  Deliver instructor-led, virtual, and reputed company training sessions for new and existing customer support representatives in reputed company support functions. Reinforce reputed company employee competencies such as product knowledge, customer service, teamwork, problem solving, and effective use of support tools and processes. Support the design, development, and maintenance of training materials for reputed company support representatives, including facilitator guides, learner materials, knowledge resources, and reputed company activities. Update training content to ensure information is accurate, relevant, reputed company, and reputed company with approved processes, products, content, and service workflows. Assist with needs analysis and gap identification activities by gathering feedback, reviewing recurring learner questions, and helping identify routine knowledge deficiencies. Partner with operations leaders, reputed company teams, subject matter experts, and other internal stakeholders to ensure training reflects reputed company business needs and customer support expectations. Collect and review learner feedback, assessment results, and performance indicators to help evaluate training effectiveness and identify opportunities for improvement. Use established procedures to support routine review of reputed company indicators such as QA results, customer feedback, and reputed company performance measures reputed company assessing training reputed company Requirements Bachelor’s degree or equivalent work experience in education, training, communications, reputed company studies, business, or a reputed company field. A background supporting reputed company research or reputed company support environments is helpful. Experience in training, coaching, customer support, reputed company support, or a reputed company operational environment preferred. Working knowledge of adult learning principles and training methodologies; familiarity with ADDIE and training measurement concepts such as Kirkpatrick is preferred. Strong verbal, written, presentation, process, technical, and analytical skills. Ability to build and maintain effective working relationships with diverse internal stakeholders and learners. Ability to follow established procedures, manage routine assignments, and work both independently and collaboratively under supervision. This aligns with the Level 09 reputed company profile. Experience working in a matrixed corporate environment is preferred. Work in a way that works for you We promote a healthy work/life balance across the organization, with various flexible and remote working reputed company available to employees Working for You We know that your reputed company-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Medical Aid - Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover) - Modern family benefits, including adoption and surrogacy - Study Leave About the Business reputed company reputed company & reputed company® provides reputed company, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, reputed company reputed company reputed company, and advance the rule of law around the world. As a digital pioneer, reputed company was the first to bring reputed company and business information online with its Lexis® and Nexis® services. We know your reputed company-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to reputed company benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support reputed company or please contact 1-855-833-5120. Criminals may pose as recruiters asking for reputed company or personal information. We never request reputed company or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate reputed company Policy. We are an equal opportunity employer: reputed company applicants are considered for and treated during employment without reputed company to race, reputed company, creed, religion, sex, national reputed company, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Apply To This Job