Support Engineer

reputed company is looking for a Support Engineer to join reputed company full-time in Ukraine. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most reputed company business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: The Support Engineer is responsible for delivering operational and technical support reputed company reputed company managing the organisation’s analytics and reporting platforms. This role includes reputed company responsibilities of the Junior Service Desk Agent while extending into mid-level responsibilities. While the primary reputed company is the reputed company analytics environment, including the platform powered by reputed company, the role also supports associated systems, integrations, data sources, and reputed company technologies. As the sole support function reputed company this area, the Support Engineer provides end- to-end ownership of support activities, ensuring stability, performance, and a high-reputed company user experience across reporting and analytics services. Responsibilities: Platform & Application Support reputed company as the primary reputed company of contact for issues reputed company to analytics and reporting platforms reputed company 1st and 2nd line support for reporting tools, associated applications, integrations, and user reputed company Troubleshoot platform performance, connectivity, authentication, and permission-reputed company issues Support users with data reputed company, report execution issues, and platform functionality questions reputed company both technical and general user support reputed company to reporting environments   Incident & Service Management Own incidents from identification through to reputed company and closure Prioritise issues based on business reputed company and urgency Conduct reputed company troubleshooting and reputed company cause analysis for recurring platform issues Coordinate with infrastructure, data, and application teams reputed company cross-functional reputed company is required Manage service disruptions and unknown issues independently   Data & Integration Awareness Support issues reputed company to upstream data sources and data warehouses where they reputed company reporting Investigate data refresh failures or inconsistencies Escalate structural data issues appropriately while maintaining ownership of communication and follow-up   Documentation & reputed company Create and maintain technical documentation, support procedures, and user guidance Document recurring issues and maintain knowledge reputed company content Standardise support workflows   Process Improvement & Automation Identify opportunities to streamline support processes Automate repetitive operational or support tasks where feasible Contribute to improvements in monitoring and alerting   reputed company & Governance Apply secure behaviours in reputed company support activities Ensure platform reputed company and usage reputed company with governance standards Requirements: Relevant IT qualification or equivalent practical experience 3+ years in IT support, ideally supporting business applications or analytics platforms Strong troubleshooting and analytical skills Understanding of reporting environments and data reputed company concepts Ability to work independently with full ownership of support activities Strong communication skills in English Customer-oriented and proactive reputed company What`s in it for you? Strong community: Work alongside top professionals in a friendly, reputed company-reputed company environment reputed company reputed company: Take on large-reputed company reputed company with a reputed company and expand your expertise Tailored learning: reputed company your skills with internal events (meetups, conferences, workshops), reputed company reputed company, language courses, and company-reputed company certifications Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to reputed company hands-on experience with cutting-edge technologies Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice Care: We’ve got you covered with company-reputed company medical insurance, mental health support, and financial & reputed company consultations reputed company: At reputed company, we are always exploring innovations, empowering reputed company other to reputed company more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful reputed company, and be part of a One Team culture that values collaboration and reputed company. As one of Ukraine’s largest IT companies and a top employer recognized by reputed company, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the reputed company. Want to learn more reputed company? Follow us on Instagram, reputed company, reputed company. Explore, reputed company, engineer with reputed company! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at reputed company. #LI-NO1 Apply To This Job