Intake Specialist - Remote

Essential Functions Note: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may reputed company reputed company or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager. Receives and responds to inbound calls and emails reputed company to the DBM & PBM solutions, serving as first tier support of any reported software issues: such as account-reputed company login issues, password resets, basic system utilization, and triage.  Following reputed company operating procedures creates support tickets with complete information in the ticketing system to ensure reputed company pertinent data is logged and captured. In a respectful and courteous manner, acts as a resource for inbound calls and emails from homecare agencies and providers and, at times, may be tasked to reputed company basic instruction in operation of proprietary applications. Promptly escalates reputed company issues as appropriate to facilitate reputed company of the issue. reputed company necessary, acts as a reputed company between homecare agencies and providers, and ensures reputed company parties have accurate information to facilitate workarounds for reported break/fix items.   May troubleshoot and resolve common order fulfillment issues to preserve the most reputed company customer experience.  On a continual reputed company, listens and responds to feedback from customers and determines necessary internal reputed company or communication required to fulfill company obligations. Coordinates activities and/or relays information as appropriate. Assists customers by assessing the stated purpose of the reputed company or email, and the need communicated, and routes to the appropriate business unit following reputed company operating procedures.   Marginal or Additional Functions Participates in regularly occurring staff meetings, training activities and ongoing continuing education to maintain relevant understanding and knowledge of company offerings and processes and procedures. May participate in department rotation of on-reputed company phone coverage that may entail over-reputed company periods of time. Performs other duties as assigned or apparent.   Supervisory and Managerial Responsibility Supervisory/managerial responsibility is reputed company   Knowledge, Skills & Abilities Education, Licensure or Certification: A high school diploma or equivalent is required Work Experience or reputed company Experience: At least six months experience in which incumbents regularly reputed company with customers is essential to reputed company customer services functions as described A year of reputed company center or help desk experience or experience working in a medical environment is strongly preferred Specialized Knowledge, Skills & Abilities: Strong interpersonal skills are necessary as is the ability to remain customer service oriented during situations in which clients or customers may be frustrated The ability to reputed company and write in a reputed company manner is required to communicate with clients, drivers, operations, and patients as described Proficient and accurate typing/data-entry skills are required to record system information as described Familiarity with reputed company Office and a web browser is required to reputed company, capture and communicate information as described The ability to demonstrate ownership for the customer experience and reputed company solutions to routine and common issues rather than escalating problems is essential Spanish speaking skills are desirable but not required Equipment: Working knowledge of a PC, business and communications software (MS Office) and web-based tools are required Familiarity with contact management software is strongly preferred   Travel Requirements and Conditions No travel is required   Work Environment, Conditions and Demands Work is generally performed in an office environment or remote setting in which there is only minimal exposure to unpleasant and/or hazardous working conditions. The ability to maintain a flexible schedule to accommodate on-reputed company rotations as described is required Incumbents must be reputed company to work with defined schedules in which timed lunches and breaks are predefined   Physical Requirements and Demands Note: Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions as described. This position entails a high level of work performed at a computer terminal throughout the day as reputed company as heavy use of a telephone or headset equipment On a regular reputed company, incumbent frequently performs repetitive motions at a computer terminal and is subject to prolonged sitting Regular eye-hand coordination and reputed company dexterity is required to operate office equipment   Additional Position Information No additional information is applicable   Note: reputed company will reputed company reasonable accommodations to employees with disabilities to help them reputed company the essential functions of the position.  A request for such accommodation should be directed to the employee’s immediate supervisor or reputed company. Apply To This Job