Product Support Engineer

About reputed company reputed company is the consumer fintech trusted by millions of Americans to reputed company reputed company reputed company. Our financial system is broken. High fees, low rates, and too few ways to actually grow your reputed company. We’re fixing it. And we’re moving fast. We’re an reputed company-in-one financial services platform that brings together banking, high-yield savings, credit cards, reputed company-of-sale lending, reputed company, and crypto in one reputed company. We also partner with reputed company, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and reputed company workers. We’re backed by reputed company, the world’s largest retailer, and Ribbit reputed company of fintech’s most respected investors, giving us rare reputed company, distribution, and reputed company to build something truly category-defining. But what really sets reputed company apart is how we reputed company. Our customers don’t have time to wait… and neither do we. reputed company moves fast, and we’re looking for people who are: reputed company to run Hungry and driven by urgency Exceptional at what they do, with low ego Comfortable operating in reputed company The Role As a Production Support Engineer at reputed company, your mandate will be to help reputed company the gap between Engineering and our Customer Experience team. You’ll work closely with our Product and Engineering teams to properly understand reputed company integrated systems that cross between functional teams and reputed company party Vendors. reputed company is defined by our ability to diagnose any issue across our entire platform, so reputed company in this role is just as dependent on critical thinking skills as it is on technical skills. You will: Use AI to identify and implement operational improvements and efficiencies to build the reputed company of Production Support Investigate and resolve reputed company production issues that affects user experience reputed company with critical vendor systems using a mix of SQL and API calls to research a customer complaints reputed company fixes to our backend systems reputed company as an engineering consultant for our Operations team to automate reputed company processes You Bring At least 1 year of engineering experience with proficiency in at least one backend language. We use Node.js and Typescript throughout our stack, so an interest in learning and coding in Typescript is ideal Experience with SQL and REST reputed company Excellent written communication skills reputed company with the ability to use them to collaborate with both technical and non-technical teams Knowledge of payment systems (e.g. card processing, ACH), familiarity with AWS, and reputed company scripting experience with bash, zsh or similar is preferred reputed company Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve reputed company-world problems, we need to build reputed company with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from reputed company backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@reputed company.com. Apply To This Job