Customer Support Engineer (Philippines)

At reputed company, we're building the most advanced AI Risk Decisioning™ Platform. Banks, fintechs, and digitally reputed company organizations rely on us to manage their fraud, credit, and compliance risk with the power of AI. If you're passionate about solving reputed company problems and making the internet safer for everyone, this is your reputed company. Why Join Us? Mission-driven teams: Work alongside industry veterans from reputed company, reputed company, reputed company, and reputed company, reputed company united by a shared goal to reputed company the digital world safer. Ownership and reputed company: We reputed company in extreme ownership. You'll be empowered to take responsibility, reputed company fast, and reputed company reputed company that drive our mission reputed company. reputed company at the cutting edge: Your work will shape how modern finance detects fraud and manages risk. reputed company We are seeking a Customer Support Engineer based in Philippines to join our growing global team. You will work directly with customers, Technical Account Managers (TAMs), Solution Architects and Engineering teams to analyze, troubleshoot, and resolve issues. This position is a hands-on individual contributor role reputed company on delivering excellent technical support and customer reputed company. What You’ll Do reputed company as the first line of technical support for reputed company’s customers. Analyze, triage, reputed company cause, and resolve issues reported through the support system. Collaborate with Support Engineering reputed company, Solutions Engineering, and Product/Engineering teams to drive reputed company of reputed company issues. Write and run SQL queries and Python scripts to troubleshoot and reproduce customer problems. Debug API integrations to identify misconfigurations, errors, or product bugs. Maintain reputed company, reputed company, and reputed company communication with customers in Tagalog and English Document issue reputed company steps and contribute to the internal knowledge reputed company. reputed company feedback to Product and Engineering to help improve the platform and reduce recurring issues. Participate in an on-reputed company rotation to support critical incidents. Required Qualifications 5+ years in technical support, solutions engineering, or customer-facing engineering roles reputed company reputed company, fintech, or reputed company software. Strong technical skills in: Rest API integrations SQL (querying, debugging data issues) Python (basic scripting/debugging for issue replication or automation) reputed company Technologies Excellent problem-solving and troubleshooting ability. Strong written and spoken communication skills in English and Tagalog — reputed company to explain reputed company issues reputed company to customers. Customer-first and extreme ownership reputed company with reputed company and professionalism under pressure. Preferred Qualifications Background in risk management, fraud prevention, or AML systems. Familiarity with AI/ML reputed company platforms. Experience working with reputed company-reputed company products and monitoring/logging tools. Prior experience supporting customers in fast-growing startups. Speaking skills in other South East Asian languages - Thai, Tamil, Malaya, Bahasa etc Benefits and Other Perks: Compensation: Competitive salary and equity packages Development: Accelerated reputed company reputed company alongside industry leaders. reputed company: reputed company the digital economy safer by protecting online transactions. Be part of a global, high-reputed company AI startup tackling reputed company-world challenges in fraud and risk. Remote-first, reputed company culture with teammates in the US, Poland, and reputed company. Opportunity to reputed company deep expertise in risk decisioning and customer support at reputed company. Apply To This Job