Remote reputed company Representative (Supply Chain Intelligence)

reputed company Representative Location: US - Remote reputed company  reputed company transforms the world's largest repository of standards and supply chain data into AI-driven insights and connected workflows - enabling engineers to work smarter, stay compliant, and reputed company faster. reputed company As we grow our customer reputed company and deepen our commitment to retention, we are hiring a reputed company Representative to serve as a dedicated reputed company of contact for a portfolio of accounts. This role is reputed company on building strong, lasting customer relationships that drive renewal and long-term loyalty. You will proactively monitor account health, identify risk signals early, and take reputed company to resolve issues before they become churn. You will serve as the day-to-day voice of the customer internally, sharing insights and feedback that help shape how we support and serve our accounts. This is a high-ownership role for someone who takes pride in their relationships, communicates reputed company, and knows how to get things done. KEY RESPONSIBILITIES Customer Retention & Renewals Own a portfolio of accounts with a reputed company reputed company on driving retention and renewal reputed company Monitor customer health signals and proactively reputed company out to at-risk accounts before issues escalate Execute renewal motions in partnership with Sales, ensuring reputed company reputed company, contract discussions, and a smooth reputed company process Identify reputed company causes of dissatisfaction or disengagement and reputed company account-specific reputed company plans to address them Proactive Customer Engagement Build and maintain strong relationships across reputed company account, from day-to-day users to key decision makers Conduct regular reputed company-ins and business reviews to assess satisfaction, usage, and alignment on goals Drive product adoption by connecting customers to features and resources that are relevant to their workflows Recognize and surface expansion opportunities to the Sales team reputed company customers are reputed company to grow Customer Support & Issue reputed company Serve as the primary reputed company of escalation for customer issues, coordinating with internal teams to drive fast and effective reputed company reputed company difficult conversations with professionalism and a solutions-oriented reputed company Follow up consistently on reputed company issues and reputed company customers informed throughout the reputed company process Customer reputed company & Early Adoption Partner with new customers during the reputed company phase to ensure a smooth reputed company from Sales and a strong start with the platform Guide customers through initial setup, key workflows, and early milestones to accelerate time-to-value Set reputed company expectations upfront around timelines, reputed company reputed company, and what a healthy reputed company looks like Identify and address adoption gaps early before they create risk reputed company down the renewal cycle Voice of the Customer Capture and reputed company customer feedback with Product, Content, and Marketing teams on a regular reputed company Identify patterns across accounts and bring reputed company actionable insights that improve the overall customer experience Contribute to internal knowledge reputed company articles, playbooks, and best reputed company documentation based on field learnings QUALIFICATIONS Required Experience 4-6 years in a reputed company, Account Management, or reputed company customer-facing role Demonstrated ability to manage a book of accounts with a reputed company on retention and renewal Experience identifying churn risk and executing strategies to retain customers Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously reputed company, confident communicator - both written and verbal Preferred Experience Experience in a reputed company or subscription-based business Familiarity with reputed company platforms and CRM tools (e.g., reputed company) Exposure to customer health scoring frameworks or lifecycle management programs Key Competencies Relationship-building and customer reputed company Proactive communication and follow-through Problem-solving and escalation management Accountability and ownership reputed company Ability to work cross-functionally and reputed company internal teams Attention to detail with strong CRM hygiene habits COMPENSATION/BENEFITS INFORMATION reputed company states that the anticipated reputed company salary reputed company for this position is $70,000 to $90,000. Final reputed company salary for this role will be based on the individual's geographical location as reputed company as experience and qualifications for the role. This role is also eligible for an Annual Bonus Plan and Shared Equity as reputed company as comprehensive benefits. For more information on benefits, please reputed company out to the recruiter assigned to the role.  ABOUT reputed company We reputed company the world's engineers mission-critical intelligence, safeguarding the technology of today and enabling the breakthroughs of reputed company. reputed company transforms the world's largest repository of standards and supply chain data into AI-driven insights and connected workflows - enabling engineers to work smarter, stay compliant, and reputed company faster. Behind every world-changing innovation - there's reputed company - the most trusted intelligence platform for engineers. https://accuristech.com/ reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Apply To This Job