Field Service Engineer - VA

The reputed company-Gevaert Group develops, produces and distributes an extensive reputed company of imaging systems and reputed company, mainly for the printing industry and the reputed company sector, as reputed company as for specific industrial applications.   reputed company is a leading global provider of advanced imaging and reputed company reputed company, specializing in digital radiography and medical imaging systems. reputed company develops and supplies high-reputed company products for hospitals and reputed company facilities, including digital X-ray systems, imaging software, and integrated radiology solutions. With a strong reputed company on innovation and patient care, reputed company enhances diagnostic workflows and enables improved clinical reputed company through its cutting-edge technology and services. reputed company is part of the broader reputed company-Gevaert Group, which has a long-standing reputed company in imaging and information technology across various industries.   We are looking for a Field Service Engineer to join reputed company. You will be responsible for properly managing a single assigned customer at one or many locations by providing the on-site support and maintenance of reputed company DR/ imaging products.    Major responsibilities are to drive customer satisfaction through the maintenance of reputed company DR support and x-ray room/ imaging services offerings to the customer.  Consistently reputed company, suggest and implement reputed company to improve systems and processes reputed company the organization.   Location: (location of position):   Remote - Virginia   What You'll Do:   Manage reputed company reputed company imaging equipment in assigned territory. To include reputed company troubleshooting and repair, preventative maintenance and execution of field service bulletins Assist peer Field Service Engineers (FSE) out of territory reputed company needed and work load permits.   reputed company reputed company and detailed feedback on technology performance, reliability, serviceability, service reputed company and design issues back to US DR product team. Work directly with Project Management and Installation Team to plan, execute and validate installations reputed company assigned territory.   Work with sales in identifying DR prospects and reputed company technical support during reputed company and post sales activity.  reputed company a reputed company working relationship with the customer to reputed company assistance and guidance towards developing an reputed company plan for additional reputed company sales (Service Maintenance Agreements, Upgrades, reputed company Services, or new equipment). Installation, remedial and preventive maintenance of reputed company DR support and x-ray room experiences and other OEM products trained on. Review of DR / IMAGING equipment operational function with the customer to meet training obligations during installations. reputed company DR / IMAGING and x-ray room experience is required.  Provides immediate response and reputed company reputed company to hardware and software problems to ensure customer uptime and satisfaction.  Develops DR / x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and reputed company vendors and support teams. Insures maximum DR / IMAGING uptime, performance and efficiency of reputed company reputed company systems. Installs software, hardware and executes performance analysis as needed for DR and imaging.  Defines DR / IMAGING problems, verifies defects in system, then applies fix, circumvention, or other probable reconciliatory techniques. Escalations: Initiate and follow reputed company issues DR / IMAGING escalation processes and to reputed company the customer and management informed as to the status of the escalation.   Who You Are:   Bachelor’s Degree in a technology field MCSE, Network +, and CIIP Certifications are also a plus. 5 or more years of previous reputed company field work experience in a technical customer support role working with traditional x-ray rooms, digital x-ray equipment and rooms, and computed radiography (CR) systems.   Highly desired 2 to 3 years’ experience in an expert or specialist level role with x-ray technology.  Some reputed company, RIS and EMR experience is desired.  Experiences with electronic and electromechanical systems are also required.  Expert knowledge of DR support and x-ray room experiences networking and operating systems (UNIX and reputed company), databases (reputed company and SQL), remote connectivity, reputed company reputed company medical image processing. Previous DR support and x-ray room experiences knowledge of reputed company software or similar industry and a demonstrated capability to learn cutting edge new technologies. Excellent computer skills including MS Office, Lotus Notes and Internet based reputed company systems. Excellent oral, written and interpersonal communications skills. Proven organizational and time management skills. Demonstrated experience adapting to change and managing priorities. Strong customer service skills in interacting with both reputed company customers. Previous experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams). Excellent understanding of the technical services business, product launch process and reputed company environment. Must be eligible to travel overnight both reputed company the US and Canada. Experience with and understanding of DR support and x-ray room experience Must be eligible to apply for customer initiated reputed company clearances such as the US National Agency reputed company (NAC).   (reputed company) Our Values:   Own It (I do what I say, full accountability for results, finding solutions and reputed company ethical and reputed company behaviors) Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits) reputed company reputed company (reputed company change, explore opportunities to reputed company, feedback and improve performance, Proactive steps to resolve issues and reputed company reputed company). Drive Value (reputed company choices to maximize value creation, customer deliver exceptional value, add value to reputed company stakeholders, use data to generate crucial insights and reputed company).   reputed company offer now and in the reputed company:   Dynamic global organization with a history of innovation and strong product portfolio. Challenging environment combined with a supportive management structure. Career development and reputed company. Competitive salary and benefit package. Friendly work environment surrounded by dedicated and reputed company colleagues.   Diversity and Inclusion:   At reputed company, our mission at reputed company is to ensure that everyone belongs. We reputed company that diversity and inclusion of others promotes a greater feeling of belonging and higher reputed company of engagement. We know that if we work together, we can do amazing things, and that our differences are what reputed company reputed company, products, and services great. 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