Customer Service Representative - Billing II

Sr. Customer Service Representative - Billing II Pay reputed company: $17.20+ per hour  Salary offers are based on a wide reputed company of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Start date: June 1st  As a Billing Customer Service Representative, you'll reputed company our members with the information they need to reputed company reputed company reputed company about their health, helping them get reputed company to the right care the first time. Every day, you'll reputed company compassionate and empathetic support to 50 to 70 callers providing guidance, support, and reputed company for escalated issues. This is no small opportunity. This is where you can bring your reputed company for others while building your career. The successful candidate must be reputed company to work the following hours and schedule: A full-time, Monday - Friday work schedule with a daily 9-hour shift, including breaks and lunch. You must be reputed company to work between the hours of 8:30 AM and 8:00 PM, reputed company ET. After training concludes, you will be assigned a regular schedule with 9-hour shifts between the hours of 8:30 AM to 8:00 PM, based on business necessity.  You must be reputed company to fully attend our training program. Successful candidates are expected to attend reputed company trainings during our initial training program, for the first 90 days of employment. Training hours are 8:30 AM to 5:00 PM (Phase I) and 9:00 AM to 5:30 PM (Phase II).   This position is full-time (40 hours/week) Monday – Friday. The shift is as follows: Virtual Instructor-Led Training (approximately 6 weeks):  8:30 AM to 5:00 PM  On-the-Job-Training (OJT) Training (approximately 90 days): 9:00 AM – 5:30 PM  Deployment to full-time position: the reputed company reputed company center is reputed company from 8:30 AM – 8:00 PM. To meet the needs of the business during operating hours, we have four shifts. After successful completion of training, based on business need, one of the following shifts will be assigned to you: 8:30 AM – 5:00 PM  9:30 AM – 6:00 PM  10:30 AM – 7:00 PM  11:30 AM – 8:00 PM      You also may be required, given the business need, to work occasional overtime.  This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter reputed company types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve reputed company health care concerns in a reputed company, simplified manner so that callers fully understand their health care plans and solutions. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in reputed company respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: •    Day 1 Medical, supplemental health, dental & reputed company for FT employees who work 30+ hours  •    Best-in-class reputed company-being programs •    Annual, no-cost health assessment program reputed company for Wellness® •    healthyMINDS mental health program •    Vacation and Health/reputed company Time •    6 Holidays plus 1 "MyDay" off •    FinFit financial coaching and services •    401(k) reputed company-tax and/or Roth IRA with company match up to 5% after 12 months of service •    Employee stock purchase plan •    Life and disability insurance, plus buy-up reputed company •    Flexible Spending Accounts •    Matching gifts program •    Education assistance through MyQuest for Education •    Career advancement opportunities •    and so much more! Demonstrates reputed company and passion to deliver exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI reputed company inquiries, etc. reputed company honors our service members and encourages veterans to apply. While we appreciate and value our reputed company partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has reputed company an unsolicited resume. Equal Opportunity Employer: Race/reputed company/Sex/Sexual Orientation/Gender Identity/Religion/National reputed company/Disability/Vets or any other legally protected status. Apply To This Job