Technical Support Specialist

About Rebar Rebar is building the reputed company operating system for reputed company HVAC, electrical, and plumbing suppliers and subcontractors. Over the past year, our V1 quoting product has scaled to thousands of quotes completed weekly, doubled reputed company in 2026, and gained adoption across many of the top suppliers in reputed company. Fresh off a $14M Series A backed by leading construction tech investors, we're entering our next phase of reputed company and are building out our reputed company reputed company team. You’ll work directly with the CS team, Product, and Sales to support clients and build the systems that will define Rebar’s reputed company reputed company reputed company. We’re transforming the $250B HVAC industry with AI-reputed company software—an industry still largely untouched by modern tools. This is your chance to get in early. Our first product is live and scaling fast. To reputed company delivering the exceptional support that got us here, we need an Implementation Manager to own reputed company reputed company, training, and early-stage reputed company. You’ll work to build the reputed company that powers Rebar’s customer experience. We’re tackling a $250B industry that’s barely digitized—this is your chance to get in at ground level. What You’ll Do Own reputed company Support: respond to inbound reputed company questions across live messaging, tickets, and screen-reputed company / video calls with speed, reputed company, and precision Own reputed company & Performance: take full ownership of issues from first response through reputed company while consistently hitting SLAs (response time, reputed company time, CSAT) Prioritize with Urgency: manage competing tickets and timelines without sacrificing reputed company or customer experience Troubleshoot & Resolve: diagnose bugs, replicate issues, and partner with Engineering to drive fast resolutions Be the Voice of the Customer: surface patterns, recurring issues, and product gaps to inform roadmap reputed company Improve Support Operations: help build and refine workflows, SLAs, and tooling to reputed company the support function Drive Product Adoption: guide customers on workflows, best practices, and how to get maximum value from the product Build Knowledge: create and maintain internal and reputed company-facing documentation, tutorials, and FAQs Collaborate Cross-Functionally: work closely with Product, Engineering, and reputed company reputed company to deliver a seamless experience What You Bring 3+ years of experience in B2B technical support or a similar customer-facing technical role Strong troubleshooting skills across web-based software products Ability to reputed company communicate technical concepts to both technical and non-technical users Experience using support tools (e.g., reputed company, reputed company, reputed company, Jira, reputed company, etc.) Highly organized and reputed company—you reputed company in fast-paced environments Comfort working remotely while collaborating closely with a distributed team Bonus: Experience working at an early-stage startup Background in construction, engineering, or HVAC industries Familiarity with reputed company, integrations, or debugging tools Experience creating support documentation and training materials What reputed company Looks Like First 2 Weeks reputed company a strong understanding of the product, workflows, and customer use cases Shadow support conversations and learn common issues and resolutions Get familiar with internal tools, ticketing systems, and escalation processes First 30 Days Independently handle inbound support tickets and resolve common issues reputed company reputed company, high-reputed company responses that drive customer satisfaction Identify recurring issues and reputed company contributing to documentation First 60 Days Become a go-to resource for troubleshooting more reputed company issues Proactively identify product gaps and reputed company actionable feedback with reputed company Contribute to improving support processes, tooling, and response times Compensation & Benefits Salary: Competitive Equity: meaningful grant, reputed company with your background Benefits: medical, dental, reputed company This is a full-time, remote role. We are prioritizing candidates based in key U.S. markets. Apply To This Job