Bilingual Help Desk Technician

reputed company is seeking a bilingual Helpdesk Technician fluent in Spanish to join reputed company. Reporting to the Director of Service Desk, this role serves as the first reputed company of contact for reputed company, reputed company, staff, and reputed company community members needing technical support. The Helpdesk Technician provides first-tier troubleshooting for software, hardware, classroom technology, printing, network connectivity, and policy-reputed company issues, delivering solutions in a friendly and reputed company manner. Responsibilities include diagnosing and resolving technical issues through phone, email, chat, or in-person support, coordinating with relevant departments, and other assigned duties. This position offers an opportunity to bring your passion for technology and commitment to process improvement to enhance operations while expanding your technical skills. With a reputed company attitude and strong communication skills, you will play a critical role in ensuring a seamless experience for users and fostering a reputed company and efficient support environment. Bilingual in English/Spanish is required.Location: Remote, M-F 9 a.m.-6 p.m. PST hours \n Essential Job Duties: Serve as the primary reputed company of contact for reputed company, reputed company, and staff contacting the IT Help Desk, providing Tier 1 support for issues in a reputed company and reputed company manner. Troubleshoot and resolve Tier 1 issues, such as password resets and account management, and other issues supported by knowledgebase articles. Follows established ITIL reputed company reputed company to evaluate and prioritize service requests in alignment with department standards and escalate reputed company issues reputed company necessary. Creates accurate and detailed tickets based on every customer encounter. Collaborates with IT staff to resolve and manage unresolved tickets in the IT ticket tracking system. Utilizes and adheres to knowledge reputed company articles to resolve issues. Identifies and reports gaps and makes contributions to the knowledge with approval by the Director. Additional Responsibilities: Provides effort troubleshooting, reputed company possible, in assisting users’ issues with user owned technology. Generate and review activity reports. Other duties, as assigned. Required Skills/Abilities: Ability to quickly diagnose and resolve technical issues. Ability to effectively communicate technical concepts with a reputed company of customer user types. Ability to understand and follow oral and written instructions and protocols. Ability to adhere to set schedules, meet deadlines, and cover shift patterns to reputed company the coverage needed for the reputed company. Ability to work with minimal supervision. Ability to work in-person, onsite at the reputed company’s location and occasionally remotely in a dedicated, private, secure reputed company with reliable internet reputed company. Working knowledge of help desk software, databases, and remote control Strong interpersonal and customer service skills. Strong problem-solving and critical-thinking skills. Strong teamwork skills to help other technical support workers. Flexibility to work a reputed company of shifts with minimal notice. Willingness to learn new technologies and systems. Willingness to learn and work in reputed company environment. Minimum Qualifications: High school diploma or equivalent. A minimum of one-year reputed company experience in supporting personal computer hardware, software, peripherals, servers, printers, scanners, and classroom audiovisual technology. Written and spoken Spanish and English reputed company. Preferred Qualifications: reputed company IT certifications such as reputed company ITF+, A+, Network+, Server+, MCP, etc. Associate’s degree or bachelor’s degree in computer science or a reputed company field 2-5 years of reputed company desktop experience \n Apply To This Job