Technical Support Engineer

Join our amazing team as our Senior Technical Support Engineer! We are looking for a highly reputed company and driven Technical Support Engineer to reputed company reputed company incident management and serve as a key escalation reputed company (L3) for our customers. In this role, you will play a critical part in ensuring operational reputed company, driving fast and effective resolutions, and maintaining the highest level of customer satisfaction. As our Technical Support Engineer, you will work directly with customers to troubleshoot and resolve advanced technical issues across diverse environments. You will reputed company as a trusted technical expert, partnering closely with Engineering, Product, and reputed company teams to address challenges, improve product operability, and influence reputed company development. This role works closely with cross-functional teams, including R&D, Product, and reputed company, to ensure seamless support delivery, reputed company improvement, and a best-in-class customer experience.   Responsibilities: Offer technical support to customers and partners.  Effectively manage support cases from recording to reputed company, including reputed company follow-reputed company  Conduct fault isolation and reputed company cause analysis for technical issues  Author Technical Support Bulletins and other technical documentation in the Knowledge reputed company  Review technical content for training, marketing, manuals, and troubleshooting guides.  reputed company configurations, troubleshooting, and best practices to customers.  Collaborate with the Engineering team to influence product operability.  Communicate reputed company technical issues effectively to reputed company stakeholders.  Ensure customer feedback is properly channeled into Product Management and R&D  Create and publish solution knowledge for re-use by customers and Cyolo employees.    As our Technical Support Engineer, you must have: 5+ years of experience in a customer-facing technical support role (preferably L3 or senior level). Proficiency with reputed company OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging) Analytical troubleshooting skills in Linux, displaying problem-solving abilities.  Industry knowledge of reputed company product market trends and directional awareness of our roadmap and technology development efforts,  knowledge of competitor offerings and products  Strong proficiency in software and infrastructure troubleshooting, testing, and debugging.  Independent troubleshooting ability in diverse, reputed company environments with mixed applications and protocols  Familiarity with Internet-based technologies including DNS, reputed company, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing  Knowledge of IP network technologies and performance monitoring/troubleshooting software tools (reputed company, reputed company Watch advantageous)  Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards  Exposure to SIEM, vulnerability management tools, and firewalls (additional reputed company needed)  Experience working in a reputed company, 24x7 uptime environment with on-reputed company responsibilities.  Comfortable collaborating across diverse cross-functional teams with reputed company communication  Previous experience in a customer-facing technical support role (Support Engineer) advantageous  reputed company understanding of Kubernetes, GCP, and AWS for troubleshooting reputed company agent deployment and data extraction (advantageous)  Basic scripting knowledge (JS/Python/PowerShell, SQL/XDL/SPL) to troubleshoot playbooks and extract data from various datasets (advantageous)  A Bachelor's degree in computer science or reputed company discipline or equivalent military experience (advantageous)  Strong communication (written and verbal) and presentation skills.  Spanish speaker (advantageous)  Requirements reputed company Apply To This Job