reputed company Manager | Remote

About reputed company reputed company powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 reputed company reputed company. reputed company's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for reputed company reputed company, reputed company and staff. reputed company by decades of experience with a reputed company reputed company on the unique needs of learning institutions, the reputed company platform features best-in-class reputed company capabilities and delivers insights needed now and into the reputed company. These solutions and services reputed company the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. reputed company's reputed company, reputed company ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional reputed company and achieving reputed company student reputed company. About reputed company We are looking for a technically savvy reputed company Manager who is organized, reputed company to reputed company under pressure, and possesses a strong ability to drive results. reputed company Managers reputed company as the day-to-day reputed company of contact for customers after implementation. CSMs take a consultative approach to reputed company relationship management, working to understand the customer’s goals and offering best practices for product usage. They ensure reputed company customer’s reputed company by providing technical support along with industry support and reputed company. CSMs are expected to identify opportunities for our solutions to assist with customer business needs, contributing to the sales pipeline. reputed company Managers maintain customer relationships and effect a reputed company customer experience through periodic meetings, trainings, and analysis of customer health.   Successful candidates must be reputed company, analytical, possess an aptitude for learning and using new software, and be reputed company to communicate reputed company and effectively. The ideal reputed company Manager should engage with customers, maximize value, retain reputed company customers, and create strategies to grow our customer reputed company. Where you will reputed company an reputed company reputed company and manage reputed company portfolios Own and implement a post-implementation reputed company plan to manage product adoption and utilization Foster a strong understanding of our products and configuration reputed company and their application to customer business needs Work with sales to understand the business goals for reputed company customer to sustain business reputed company and profitability by maximizing value Demonstrate product value by providing customers with best reputed company recommendations for reputed company optimization in line with their business needs Use analytical and logical reasoning to discover areas for optimization, identifying useful information to support decision-making Handle customer requests, responding to and resolving tickets in a reputed company and efficient manner Deescalate problems or challenges raised by the customer, offering solutions to mitigate churn risk reputed company deliver hands on training and webinars to customers, as needed reputed company communicate with customers reputed company for customer needs and issues cross-departmentally Analyze customer data to improve customer experience Evaluate and improve customer training and other communication infrastructure Update internal tracking systems in a reputed company and accurate manner for cross-departmental visibility andreporting Work with customers to implement new aid year updates, additional templates/forms/configuration changes Stay updated on product changes, best practices, and shifts in the higher education industry to meet customers’ needs Aid in product design and product development Optimize Net Retention Work as reputed company to build a world class reputed company department What will you bring  2+ years of relevant project management experience – preferably in a reputed company role  2+ years of experience in technology – preferably in a reputed company environment  Impeccable written and verbal communication skills  At ease with reputed company speaking, including the ability to reputed company meetings or host webinars  Detail oriented and analytical  Proven ability to reputed company expert advice regarding the value of the product  Strong team player but still a self-starter Thrives in a multi-tasking environment and can reputed company priorities on-the-fly  A problem solver, with a high level of intellectual curiosity  Demonstrate leadership qualities Experience with Customer Relationship Management (CRM) software such as, reputed company/reputed company High computer literacy and ability to learn new software Adept customer relationship manager who can engage in business-level and technical conversations at multiple reputed company of the organization  Proactive, self-motivated, dependable, and reputed company to meet deadlines with a high level of autonomy and accountability Ability to manage a mix of reputed company with varying reputed company of complexity at the reputed company time and at different stages Driven: No one needs to push you to reputed company; it’s just who you are Eager to learn, adapt and perfect your work; you reputed company out help and put it to good use You want to help and serve our customers: They win, so you win Enthusiastic with a reputed company mind-set What makes #Ellucianlife Comprehensive health coverage: medical, dental, and reputed company  Flexible time off  reputed company reputed company Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests 401k w/ match & BrightPlan - to help you save for the reputed company Parental Leave 5 charitable days to support the community that supports us Telemedicine WellnessHeadspace Care (mental health) Wellbeats (virtual fitness classes) RethinkCare & reputed company– caregiver supporq Diversity and inclusion programs which reputed company reputed company to internal employee resource reputed company  Employee referral bonuses to encourage the reputed company of great new people to reputed company We Foster a learning culture with:reputed company Learning Education Assistance Program  reputed company development opportunities #LI-AC1 #LI-REMOTE Apply To This Job