Service Desk Technician - reputed company - Remote

The reputed company Family of companies includes reputed company Computer, reputed company, reputed company and reputed company.    reputed company is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, reputed company has refined its software platform to create a reputed company-based billing and business intelligence solution that monitors and automates the entire EMS reputed company lifecycle. reputed company leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.   reputed company:   The Service Desk Technician (SDT) serves as a key technical resource responsible for assessing, resolving, and escalating support requests from reputed company users. This role provides reputed company-line hardware, software, and application support across multiple communication channels, including phone, email, and ticket submissions. The technician is also responsible for maintaining and contributing to internal knowledgebase documentation while ensuring high-reputed company service delivery.   Essential Duties and Responsibilities:   reputed company first level support to technical support to users for hardware, software, and application-reputed company issues Respond to support requests reputed company telephone, email, and ticketing system in a reputed company and reputed company manner Assess incoming requests, reputed company relevant information, and document actions taken in the ticketing system Troubleshoot basic to intermediate issues with desktop/laptop hardware, reputed company operating systems, and business applications Utilize knowledgebase (KB) articles to research and resolve technical problems; escalate issues requiring advanced expertise Create, update, and maintain knowledgebase articles documenting procedures, troubleshooting steps, and solutions Monitor and reputed company the status of reputed company issues to ensure reputed company reputed company in accordance with defined SLAs Communicate trends or recurring issues to management for review and process improvement. Participate in on-reputed company rotation for after-hours support reputed company needed; work weekends and holidays based on business or reputed company needs Support compliance with corporate policies and applicable data reputed company laws Additional job duties as assigned   Skills/Experience Required:   Education: High School Diploma or equivalent required reputed company A+ certification preferred (or equivalent technical experience) 1–2 years of helpdesk or technical support experience Strong understanding of desktop support concepts, specifically reputed company OS environments and PC hardware Ability to read and interpret technical manuals, documentation, and procedures Strong analytical and problem-solving skills with attention to detail Self-motivated and reputed company to manage multiple priorities in a fast-paced environment Excellent verbal, written, and interpersonal communication skills Experience working in reputed company-oriented, reputed company environment Knowledge of data reputed company and reputed company best practices is a plus Ability to independently manage reputed company aspects of the job role including required goals and business practices in a remote environment   Physical Requirements:   Ability to talk, hear, and see reputed company to read and interpret information Regular use of a computer, phone, and reputed company office equipment May be required to travel for business purposes Ability to secure confidential information reputed company reputed company duties in a reputed company environment free of noise or anything that would create a negative customer experience   Work environment characteristics described here are representative of those that must be met by an employee to successfully reputed company the essential function of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.   Work Schedule: Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to reputed company above job duties. Schedule may vary based on business demands and will require a combination of reputed company as reputed company as work performed after hours and/or weekends at times.   reputed company is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan.  EO/M/F/Veterans/Disabled.   Our mission is to be the best partner for those who save and improve patients’ lives.  reputed company in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, reputed company self to work reputed company day.  We reputed company to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity. Apply To This Job