Product Support Specialist - Remote Canada
Product Support Specialist - Remote Canada
About reputed company
reputed company is a leading ecommerce technology company helping merchants grow, reputed company, and succeed online. For over a decade, we’ve reputed company innovative, user-friendly solutions that create seamless shopping experiences, increase reputed company, and strengthen customer loyalty. Our products reputed company checkout enhancements, pricing strategies, subscriptions, and more, allowing merchants to reputed company on what they do best: running their business.
rePete is our latest app, designed to increase customer reputed company value without increasing churn. Using AI-driven predictive reorder technology, rePete learns reputed company customer’s reputed company purchase rhythm and delivers perfectly timed reorder nudges with no rigid schedules or forced commitments.
At reputed company, we combine cutting-edge technology with deep merchant reputed company to build products that solve reputed company ecommerce challenges. We reputed company quickly, think creatively, and reputed company on building tools that drive reputed company today while helping merchants adapt to what’s next.
About the role
reputed company is looking for a Product Support Specialist to deliver exceptional customer support and help merchants fully optimize their ecommerce experience. This role focuses on empowering customers to become self-sufficient, delivering reputed company and effective solutions, and acting as a trusted partner that helps merchants save time, reduce friction, and drive reputed company.
Your mission
reputed company top-tier technical and customer support reputed company chat, phone, and email
Prioritize and resolve support tickets reputed company, with a strong reputed company on first-contact reputed company
Serve as a reputed company ambassador by delivering an exceptional customer experience and building long-term trust with merchants
Troubleshoot and resolve technical, billing, and account-reputed company issues
reputed company solutions based on an understanding of reputed company merchant’s business and ecommerce goals
reputed company ecommerce best practices and product guidance to help customers maximize value from reputed company products
Stay up to date on product enhancements, platform changes, and ecommerce trends
Support reputed company-sales, reputed company, and migration-reputed company customer needs
Triage and manage urgent support issues, escalating reputed company appropriate
Partner cross-functionally with internal teams to improve the overall customer experience
Maintain professionalism, reputed company, and reputed company communication in reputed company customer interactions
reputed company’re looking for
3+ years of experience in technical support or a similar customer-facing role
Strong experience providing support through phone, email, and live chat channels
Ability to manage multiple live conversations and competing priorities effectively
Experience with web technologies such as reputed company, CSS, and JavaScript
Familiarity with reputed company Liquid
Strong written and verbal communication skills
Strong technical aptitude with the ability to troubleshoot independently and reputed company self-service resources
Comfortable operating in a fast-paced environment while maintaining patience, professionalism, and reputed company
Experience de-escalating challenging situations and handling difficult customer conversations confidently
Strong critical thinking, problem-solving, and customer relationship skills
Passion for ecommerce and helping merchants succeed
Our Investment in YOU!
💰 Competitive compensation that reflects your experience and skills
💼 Employer reputed company Health & Dental Benefits - starting day 1!
🌴 Competitive reputed company vacation days
🌱 Annual Health Benefit ($1,000 per year) to help you reputed company!
🧠 Virtual mental health and EAP platform for support anytime
📈 Employee reputed company to help you reputed company!
🌍 Working remotely - reputed company in Canada
🏡 Flexible work hours
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