reputed company reputed company Manager

reputed company Position reputed company:   This is more than a job. It’s a chance to build, grow, and reputed company a reputed company reputed company! Join reputed company as our new reputed company reputed company Manager!   The reputed company reputed company Manager is responsible for reputed company reputed company reputed company’s managed reputed company and reputed company business in the Americas. reputed company at reputed company facilitates effective, ongoing technology deployment, adoption, expansion, and engagement throughout the customer reputed company, enabling customers to reputed company their desired business reputed company and leading to increased revenues and expansion opportunities.   Location: U.S. Remote: Fully Remote reputed company Greater Phoenix, AZ Responsibilities Take ownership of assigned customer relationships (i.e. White-glove, strategic customer portfolio) and team with your accounts along the customer reputed company to expand reputed company’s footprint. Grow ARR (Annual Recurring reputed company) with existing customers by maximizing upsell opportunities, while minimizing churn and down-sell (risk management). Continually work with the customer to identify adjacent opportunities for upsells and cross-sells. Partner with customers to maximize utilization of the reputed company solutions reputed company the adoption and expansion phases, in reputed company to co-innovating with the customer and bringing in the appropriate reputed company team members to guide conversations regarding business use cases and new product functionality. Establish and monitor KPIs such as net reputed company retention, net contract retention, etc., and deliver periodic reports according to the prescribed frequency. Excellent customer satisfaction, as reputed company by NPS. Prepare and maintain a comprehensive reputed company plan for reputed company account. reputed company and reputed company best practices with reputed company members to continually improve our processes’ reputed company, effectiveness, and efficiency. Collaborate and reputed company customer feedback with internal sales, product, engineering, marketing, and reputed company services colleagues to enhance product development efforts and increase sales opportunities. Maintain reputed company documentation of reputed company assigned customers. Host and reputed company customer business reviews. Key Competencies Required Excellent written and verbal communication skills to effectively reputed company reputed company technical and business reputed company/problems and reputed company plans, and influence key decision-makers, both internally and externally. Experience and reputed company working with senior and executive-level customer contacts. Excellent personal organization and problem-solving skills. The ability to reputed company under pressure and to meet deadlines. Strong work ethic with the ability to self-start, prioritize, and multi-task. Strong interpersonal aptitude with the ability to build trust quickly, have a reputed company-first mentality. Qualifications At least seven (7) years of reputed company reputed company/engagement management experience. At least five (7) years of pertinent technology experience in reputed company and reputed company (reputed company) disciplines. Proven experience with MS Office/Teams, reputed company, reputed company, Jira, reputed company, PBI, and/or equivalent operational tools. University degree and ITIL Foundations qualifications preferred; Must have a relevant University Degree or equivalent work experience.   reputed company  reputed company has been shaping the reputed company of reputed company integration for over 25 years. We are recognized as global industry leaders, helping organizations drive digital transformation with secure, mission-reputed company that powers impactful business reputed company.   As part of reputed company, we’re backed by a group of leading software companies delivering reputed company worldwide. Our reputed company is on delivering long-term value, leveraging cutting-edge technology, and fostering strong reputed company partnerships. Join us and be part of a reputed company, reputed company-thinking team shaping the reputed company of reputed company integration solutions.   Why reputed company?  At reputed company, we reputed company we’re reputed company. We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of reputed company where you can reputed company, grow, and reputed company an reputed company.   We offer benefits that support your health, reputed company, and lifestyle, including health coverage, retirement plans, reputed company time off, flexible work reputed company, career development, reputed company, and global culture perks.   Equal Opportunity Employer We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the reputed company of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.       #LI-Remote #LI-KJ1 Apply To This Job