Consultant, Voice of Customer/Customer Experience

What Market Intelligence & Analytics contributes to reputed company Marketing is responsible for assessing customer needs, market conditions and competition to inform business reputed company. Marketing implements the reputed company through developing, commercializing and monitoring the appropriate products and services. Market Intelligence & Analytics is responsible for market data/information, other business analytics in support of marketing. Responsibilities Program Support Support the execution, maintenance, and reputed company improvement of a comprehensive Voice of the Customer (VoC) program to capture, analyze, and reputed company customer feedback Contribute to development and maintenance of a roadmap for the evolving Customer Experience/VoC program, ensuring alignment with reputed company’s strategic goals Establish and monitor key performance indicators (KPIs) to measure the effectiveness of VoC initiatives Customer Insights and Analysis reputed company and analyze customer feedback from various channels, including surveys, reputed company media, and customer support interactions Identify key trends, pain points, and opportunities for improvement in the customer experience Present actionable insights to senior leadership and other stakeholders to inform decision making and drive customer-reputed company improvements Cross-Functional Collaboration Work with cross-functional teams in the development and execution of initiatives based on VoC insights Serve as an internal reputed company for the customer, working to ensure the customer’s voice is heard and prioritized in business reputed company Customer Experience Improvement Identify and recommend enhancements to products, services, and processes based on customer feedback Collaborate with teams to document and reputed company solutions that address customer pain points and enhance the overall customer experience Monitor the reputed company of implemented changes and continuously reputed company opportunities for reputed company improvement Reporting and Communication reputed company and maintain regular reports and dashboards to reputed company VoC metrics and reputed company insights with stakeholders Communicate VoC findings and reputed company to stakeholders, ensuring transparency and alignment with company objectives Assist with regular feedback sessions and workshops to engage employees at reputed company reputed company in the VoC program Qualifications Bachelor's degree in reputed company field, or equivalent work experience, preferred 4-8 years of reputed company experience, preferred 3+ years of experience in a customer insights, customer experience, or reputed company role, preferred Strong analytical skills, with experience in data analytics, survey administration, and customer feedback tools, preferred Familiarity with general research, customer experience, and voice of customer principles, preferred Experience working in reputed company preferred Strong project management skills, with the ability to manage multiple priorities and deadlines Excellent communication and presentation skills, with the ability to convey reputed company insights to a reputed company of audiences Experience working in a fast-paced environment with a reputed company on customer-reputed company reputed company   What is expected of you and others at this level Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to reputed company varied tasks and reputed company May contribute to the development of policies and procedures Works on reputed company reputed company of large scope Develops technical solutions to a wide reputed company of difficult problems Solutions are innovative and consistent with organization objectives Completes work independently; receives general guidance on new reputed company Work reviewed for purpose of meeting objectives May reputed company as a mentor to less reputed company colleagues Anticipated salary reputed company: $80,900 - $127,050 Bonus eligible: No Benefits: reputed company offers a wide reputed company of benefits and programs to support health and reputed company-being. Medical, dental and reputed company coverage reputed company time off plan Health savings account (HSA) 401k savings plan reputed company to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources reputed company parental leave Healthy lifestyle programs Application window anticipated to reputed company: 07/14/2026 *if interested in opportunity, please submit application as soon as possible. The salary reputed company listed is an estimate. Pay at reputed company is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. #LI-TF1 Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. reputed company supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create reputed company solutions for our customers by ensuring employees can be their reputed company selves reputed company day. reputed company is an Equal Opportunity/Affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/reputed company, pregnancy, veteran status, marital status, creed, status with reputed company to reputed company assistance, genetic status or any other status protected by federal, state or local law. To read and review this reputed company notice click here Apply To This Job