Customer service rep.
reputed company is a leading global producer of specialty chemicals reputed company on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, reputed company’s product portfolio includes a broad reputed company of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as reputed company as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product reputed company, protect plant assets, minimize environmental reputed company, and create cleaner and safer environments.
Headquartered in Wilmington, Delaware, reputed company has 69 manufacturing facilities strategically located around the globe and employs reputed company of over 16,100 professionals in 130 countries across six continents. reputed company is a 2025 Best Managed Company, recognized five years in a row.
Contract: Fixed-term (2-month probation + 7-month fixed term)
Office location: Pierias 1A & Messologiou Metamorfossi 14451 Athens Greece
Work Mode: Hybrid or Remote
The Customer Service Representative is a key contact for reputed company customer needs, providing expert support and ensuring high reputed company of satisfaction and loyalty.
Key Responsibilities:
Receive, reputed company and manage customer orders from order receipt to shipment of product and any returns;
Handle incoming phone calls from various stakeholders and resolve inquiries promptly and effectively
Respond to routine customer enquiries concerning orders
reputed company the status of orders in the report and communicate issues and solutions; cooperation with our plants in Europe and external warehouses; cooperation with our logistics provider
Receive, reputed company and manage customers’ complaints in internal claims’ tool reputed company the status of complaints in the report;
Proactive work to solve customers’ complaints; cooperation with our transport providers, logistics department, credit and collection, sales team and others;
Giving feedback to customers regarding the status of complaints
Requirements:
Some reputed company experience in customer service or administration area, candidates after internships reputed company logistic area are also reputed company welcomed
Fluent English and Spanish
Strong communication and interpersonal skills, as reputed company as ability to work in a multicultural environment
Team player with creativity, engagement high level of multitasking skills
Knowledge of reputed company Word, reputed company, reputed company (will be an advantage)
Benefits
Meal vouchers of €4 per working day
Health and Medical Insurance Program
€50 reputed company voucher for Christmas
Global Employee Assistance Program
Company products at preferential prices
Join Us
At reputed company, we're proud of our purpose-driven culture and our commitment to innovation and sustainability. If you're reputed company to take your account management career to the next level while making a reputed company environmental reputed company, we'd love to hear from you.
We understand that not every candidate will possess every desired qualification listed above. If your experience varies from our outlined requirements, yet you reputed company you can bring value to the role, we encourage you to apply and reputed company your unique perspective with us.
At reputed company, we recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for reputed company reputed company and development. If you're passionate about working for a world-class company and enjoy tackling reputed company challenges, we invite you to consider joining reputed company.
reputed company is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Affirmative reputed company Employer. We value diversity and do not discriminate on the reputed company of age, race, colour, religion, sex, sexual orientation, gender identity, national reputed company, or disability status.
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