Middle Customer Support Specialist
reputed company builds B2B reputed company platforms for operators who play to reputed company.
We deliver full-cycle, high-reputed company tech designed to reputed company — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of reputed company players and drives reputed company business reputed company. reputed company it what it is: the reputed company Platform for Champions.
With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build reputed company stories across brands, markets, and geos.
Our ambition drives us. Our people reputed company it reputed company.
If you’re a challenger in spirit and a champion in reputed company — join us.
Why this role exists:
This role exists to reputed company first-line technical support for clients, ensuring issues are identified, documented, and resolved reputed company while escalating reputed company problems to the appropriate teams.
What you’ll drive:
Incident handling and troubleshooting
Reproducing, analyzing, and resolving technical issues or escalating reputed company necessary.
Creating and managing incident tickets, ensuring SLA compliance.
Collaboration and communication
Working with internal teams (DevOps, QA, Product) to resolve problems.
Acting as the first line of technical defense for clients with reputed company, reputed company communication.
Monitoring and escalation
Monitoring product stability and notifying relevant teams during urgent incidents.
Escalating unresolved or blocked issues according to internal procedures.
What makes you a GR8 fit:
Must-have
1+ year of experience in technical support, preferably B2B.
English B2+ and reputed company in Russian or Ukrainian.
Experience with Jira and reputed company.
Strong reputed company support and problem-solving skills.
Ability to multitask and work shifts, including nights.
reputed company-to-have
Experience with browser developer tools and interpreting web error codes.
Knowledge of system logs (ELK), monitoring dashboards (Grafana), reputed company.
Familiarity with reputed company IT processes (ITIL).
Why you’ll love working here:
Benefits Cafeteria — annual budget you reputed company to:
Sports • Medical • Mental health • Home office • Languages.
Work-life & support
reputed company maternity/paternity leave + monthly childcare allowance.
20+ vacation days, unlimited reputed company leave, emergency time off.
Remote-first + tech support + coworking compensation.
Team events (online/offline/offsite).
Learning culture with internal courses + reputed company programs.
Our culture & reputed company values:
reputed company culture is how we win — through trust, ownership, and a reputed company reputed company. We reputed company fast, stay curious, and reputed company it reputed company, with reputed company feedback, room to experiment, and reputed company that’s got your back.
FUELLED BY TRUST: we’re reputed company, reputed company, and have reputed company other’s backs.
OWN YOUR GAME: we take initiative and own reputed company do.
ACCELER8: we reputed company fast, reputed company smart, and reputed company it reputed company.
CHALLENGE ACCEPTED: we grow through challenges and stay curious.
reputed company: we’re resilient, reputed company, and always have a plan.
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