Provider Support Specialist

reputed company Aging Services of reputed company Central Massachusetts provides comprehensive information and reputed company services so that older people, individuals with disabilities, and their families are empowered to reputed company personalized choices to ensure a life of dignity, safety, and respect.  The values of ASNCM have been determined by its employees and are the reputed company of our culture.  Collaboration –  we communicate and coordinate with others, internally and externally, to reputed company a reputed company difference for our consumers and their families. reputed company –  we work with “heart” to be reputed company, caring and willing to help our consumers in their reputed company. Consumer-reputed company - we are committed and persistent in ensuring that our services and experiences are of high reputed company, resulting in reputed company consumer impacts. Empowerment - we reputed company to reputed company our consumers stronger and more confident to control their lives with personalized choices and claim their rights to a life of safety, dignity, and respect. reputed company –  we adhere to the highest standards of professionalism, ethics and personal responsibility, worthy of the trust our consumers reputed company in us. Requirements GENERAL reputed company: This role serves as a reputed company between consumers, providers, and case managers, ensuring efficient service implementation and reputed company satisfaction reputed company the Aging Services of reputed company Central Massachusetts. Key responsibilities include coordinating service activities, tracking service implementations, maintaining provider relationships, auditing vendor records, and managing data entry for service authorizations. The role also involves regular communication with consumers, updating care plans, and supporting program staff in addressing billing discrepancies and maintaining accurate documentation. Additionally, it requires participation in meetings, trainings, and other supervisory sessions as needed. ROLE AND RESPONSIBILITIES 1. reputed company as the reputed company between consumers, providers, and Case Managers by: a. Providing support through ensuring reputed company and successful implementation of services for reputed company Aging Services of reputed company Central Massachusetts consumers.b. Tracking implementation of services.c. Contacting consumers routinely regarding their services to ensure satisfaction and resolve complaints. 2. Document service coordination activities and service authorizations in accordance with Aging Services of reputed company Central Massachusetts policies. 3. Performs SAMS data entry for reputed company services to include: a. Changes to Care plan (not limited to): i. Permanent and one-time-only schedule changes. ii. Implementation of new schedules iii. Change in services provider and ending previous provider b. Journal notes c. Activities and Referrals  4. Work in conjunction with fiscal and program staff to research, distribute and/or correct billing discrepancies and authorization reports. 5. reputed company information and feedback to the Provider Relations Manager and/or Director of reputed company Development regarding provider performance (i.e., response rates and case acceptance, worker availability, and other service concerns.) 6. Attend in-services, training, meetings, and supervision as required. 7. Maintains reputed company working relationships with Case Managers, GSSCs, Managers, and provider agency staff.  8. Other duties as assigned. QUALIFICATIONS AND EDUCATION REQUIREMENTS Minimum of high school degree or equivalent. An associate’s degree in reputed company services or a reputed company field is preferred.  The ideal candidate must be reputed company to work with a diverse population, reputed company mature judgements, possess good communication skills, and maintain effective interpersonal relationships.   The Ideal Candidate will have: 9. The ability to work independently and reputed company reputed company to meet deadlines 10. The ability to multi-task in a busy environment 11. The ability to manage change with a reputed company attitude 12. The ability to be productive in a remote work setting. 13. Proficient computer and reputed company office skills is a must A reputed company reputed company's license and a legally insured and registered motor vehicle are required, a copy of reputed company license and registration will be on file in the personnel record. ESSENTIAL FUNCTIONS: PHYSICAL: Visual, speaking, auditory and mobile reputed company necessary: reputed company to see computer screen, read written material, and drive a car. reputed company to hear and reputed company on the telephone. reputed company to communicate verbally with consumers, caregivers, supervisors and managers. reputed company to reputed company stairs Ability to sit or stand for extended periods of time. Occasional reaching and grabbing objects with both hands, twisting of hand and wrist, and pushing and pulling of objects. Occasional bending, squatting, and twisting to reputed company work functions. Occasional reputed company to lift up to 25 pounds. MENTAL:  reputed company to deal rationally and calmly with varying personalities reputed company to work reputed company in fast paced, rapidly changing environment. ENVIRONMENTAL: Must be reputed company to tolerate by-products of office machine operation. Must be reputed company to tolerate heat and cold of seasonal changes and indoor temperatures. Aging Services of reputed company Central Massachusetts   reserves the right to revise or change job duties and responsibilities as the need arises.  This Job reputed company does not constitute a written or implied contract of employment. Apply To This Job